Alison Scudder
Holland,MI
Summary
Dedicated hospitality professional with 8 years in service-oriented roles. Enhanced guest satisfaction through personalized service and efficient operations. Expertise in event coordination, team leadership, and quality compliance, driving customer loyalty and fostering positive relationships.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Shoreline Orthopaedic
Holland, MI
11.2025 - Current
- Collected patient information and verified insurance details for accuracy.
- Managed phone inquiries, addressing concerns with professionalism and empathy.
- Verified insurance information, collected payments, and scheduled appointments.
- Inputted patient demographic data into electronic health record system.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Event Bartender
The Cottage at Wicks
Saugatuck, Michigan
07.2023 - 10.2025
- Collaborated with event coordinators to meet specific beverage requests.
- Trained new staff members on proper safety procedures for handling alcohol.
- Managed inventory by tracking supplies and placing orders as needed.
House manager/Private Nanny
Care.com Inc
Holland, MI
11.2019 - 07.2025
- Coordinated daily schedules for multiple families to ensure efficient household management.
- Managed household inventories and supplies for seamless daily operations.
- Created engaging educational activities to stimulate children's development and learning.
- Managed behavioral challenges with positive reinforcement techniques to encourage good behavior.
Medical float
Shoreline Orthopaedic
Holland
07.2022 - 06.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked collaboratively with other healthcare providers including nurses, physicians and radiologists.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Assistant Manager
MVP Sportsplex
Holland, MI
07.2021 - 05.2022
- Supervised team members and provided training on customer service standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Facilitated communication between departments to streamline processes and services.
Education
CNA - CNA
Careerline Tech Center
Holland, MI 10.2018 - 12.2018
Holland High
Holland, MISome College (No Degree) - General Studies
Lansing Community College
Lansing, MISkills
- Process improvement
- Effective communication
- Team leadership
- Problem solving
Timeline
Patient Service Representative
Shoreline Orthopaedic
11.2025 - Current
Event Bartender
The Cottage at Wicks
07.2023 - 10.2025
Medical float
Shoreline Orthopaedic
07.2022 - 06.2023
Assistant Manager
MVP Sportsplex
07.2021 - 05.2022
House manager/Private Nanny
Care.com Inc
11.2019 - 07.2025
CNA - CNA
Careerline Tech Center
10.2018 - 12.2018
Holland High
Some College (No Degree) - General Studies
Lansing Community College