Hailie Moore
Bel Air,MD
Summary
Patient Service Representative with expertise in process improvement and team collaboration. Demonstrated success in enhancing patient experiences while maintaining compliance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Patient First
Bel Air, Maryland
06.2021 - Current
- Managed patient records using electronic health record systems to enhance data accuracy.
- Coordinated communication between patients and healthcare providers, ensuring alignment on care needs.
- Resolved patient inquiries with empathy, maintaining high standards of professionalism.
- Assisted patients with appointment scheduling and check-in processes to streamline operations.
- Trained new staff on operational procedures, reinforcing customer service standards.
- Verified insurance information, collected payments, and scheduled appointments efficiently.
- Ensured compliance with health regulations and HIPAA when handling confidential information.
- Collaborated with team members to enhance patient experience through process improvements.
Jarrettsville Creamery and Deli
Server
Jarrettsville, Maryland
03.2020 - 07.2023
- Resolved customer issues with knowledgeable and friendly service to promote satisfaction.
- Organized and prioritized tasks efficiently to meet service goals.
- Identified customer needs promptly to enhance overall experience.
- Collaborated with diverse coworkers and cross-functional teams to address product and service challenges.
- Engaged customers through effective interpersonal skills in face-to-face and phone interactions.
- Assisted with customer requests and inquiries to improve satisfaction levels.
- Completed daily responsibilities accurately and efficiently to ensure smooth operations.
Babysitter
Casie Barnes
Bel Air, Maryland
07.2016 - 06.2023
- Supervised children's playtime, ensuring safety and engagement.
- Prepared nutritious meals based on dietary requirements.
- Organized educational activities that stimulated creativity and learning.
- Managed daily schedules, including naps and outings for children.
- Communicated regularly with parents regarding children's progress and needs.
- Developed behavior management strategies to encourage positive interactions.
- Maintained a clean, safe environment for exploration.
- Monitored children's safety to prevent accidents and falls.
Education
Bachelor of Science - Nursing
York College of Pennsylvania
York, PA12-2020
High School Diploma -
North Harford High School
Pylesville, MD06-2020
Skills
- Process improvement
- Team collaboration
- Patient advocacy
- Effective listening
- Interpersonal communication
- Conflict resolution
- Time management
- Attention to detail
- Patient interviewing skills
- Patient feedback collection
- Patient admitting
- Data protection
- Medical terminology
References
- Bonnie McNabb, Patient First Supervisor (443-243-0731)
Timeline
Patient Service Representative
Patient First
06.2021 - Current
Jarrettsville Creamery and Deli
Server
03.2020 - 07.2023
Babysitter
Casie Barnes
07.2016 - 06.2023
Bachelor of Science - Nursing
York College of Pennsylvania
High School Diploma -
North Harford High School