Alison Slepica
Cottage Grove,WI
Summary
Hard working and detail-oriented copywriter and blogger with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
Brickell Brands, LLC
08.2022 - Current
- Run Amazon-specific marketing campaigns across the three brands and maintain communication with customers throughout the process.
- Write and edit copy for new products for the men's, women's, and baby lines for both product packaging and website content.
- Pitch, write and edit blog posts for the women's website.
- Proofread labels for spelling and grammatical errors.
Brand Experience
Brickell Brands, LLC
05.2021 - 08.2022
- Answered customer emails and chats in a timely manner to maintain customer satisfaction across the three brands.
- Learned the brand voice and products of each brand to be able to answer all product questions in detail.
- Managed the social media responses on multiple platforms including Facebook, Instagram, etc.
Service and Selling Manager
Anthropologie
11.2019 - 05.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed internal Instagram account to display store changes, product and promotional updates, and continue trainings.
- Trained new hires, resulting in stronger staff development and increased productivity.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Customer Service Team Lead
Shopbop - Amazon
02.2019 - 08.2019
- Managed daily operations within the office to promote and continue excellent customer service.
- Oversaw training and daily performance of staff.
- Managed escalations via phone and live chat.
- Worked one-on-one with employees to motivate and provide constructive criticism.
Senior Customer Service Representative
Shopbop - Amazon
10.2016 - 02.2019
- Handled phone calls, emails, and live chats with all U.S. and international customers as well as help new customers set up accounts and place orders.
- Provided over-the-phone style support to all U.S. and international customers.
- Assisted with the training of new CSRs
- Created training materials for the department such as customer viewpoint documents, a designer database, and style guides.
Education
Bachelor of Arts - Communication
University of Wisconsin - Stevens Point
Stevens Point, WI12.2012
Skills
- Blog Development
- Consistent Brand Messaging
- SEO Expertise
- Copy Editing
- Proofreading
- Associated Press (AP) Style
- Proofreading
- Associated Press (AP) Style
Timeline
Marketing Specialist
Brickell Brands, LLC
08.2022 - Current
Brand Experience
Brickell Brands, LLC
05.2021 - 08.2022
Service and Selling Manager
Anthropologie
11.2019 - 05.2021
Customer Service Team Lead
Shopbop - Amazon
02.2019 - 08.2019
Senior Customer Service Representative
Shopbop - Amazon
10.2016 - 02.2019
Bachelor of Arts - Communication
University of Wisconsin - Stevens Point
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