Alison TellierFox
East Longmeadow,MA
Summary
Dynamic nursing leader with extensive experience at Behavioral Health Network, excelling in policy writing and compliance management. Proven track record in developing patient care protocols and enhancing team performance through effective recruitment and performance evaluation. Committed to fostering a collaborative environment that drives high-quality patient care and operational excellence.
Overview
25
25
years of professional experience
Work History
Director of Nursing
MiraVista
Holyoke, MA
07.2025 - 05.2026
- Led nursing staff to achieve high-quality patient care standards.
- Established policies and procedures to maintain compliance with healthcare regulations.
- Collaborated with healthcare teams to improve patient treatment plans.
- Streamlined communication between staff and administration to address patient needs effectively.
- Cultivated positive workplace culture to strengthen team collaboration and boost morale.
Nurse Manager/Administrator
Behavioral Health Network
Springfield, USA
09.2018 - 07.2025
- Oversaw daily operations of BHN Transitional Addiction Treatment (TAT) Grant, ensuring compliance and effective service delivery.
- Led nursing teams to provide compassionate care in behavioral health settings.
- Supervised 3 clinical staff members, enhancing quality of care and patient outcomes.
- Developed and implemented patient care protocols for diverse mental health conditions.
- Developed and implemented policies and procedures.
- Recruited and hired clinical and provider staff.
- Served as a direct contact with DPH for monthly implementation calls as well as during quarterly meetings.
Senior Program Manager
Behavioral Health Network
Springfield, USA
06.2017 - 07.2025
- Led cross-functional teams to implement behavioral health programs, enhancing service delivery and client outcomes.
- Developed strategic plans that aligned initiatives with organizational goals, driving program effectiveness and cohesion.
- Oversaw BHN OTP and OBOT programs and Transitional Addiction Treatment Grant, ensuring alignment with organizational objectives.
Nurse Manager
Behavioral Health Network
Springfield, USA
09.2019 - 10.2020
- Oversaw daily operations of BHN OTP, managing a team of 5 clinical staff.
- Developed and implemented policies and procedures in collaboration with program director to enhance operational efficiency.
- Administered yearly performance evaluations.
- Resolved day-to-day human resource issues, ensuring team alignment and compliance with organizational standards.
- Provided corrective action to staff as necessary.
- Recruited and hired clinical and provider staff.
- Acted as primary liaison for DPH licensing process.
- Worked closely with DEA as well.
Nurse Manager
Behavioral Health Network
Springfield, USA
06.2017 - 09.2018
- Managed day-to-day operations of acute detox facility, ensuring quality care for patients during critical detoxification period.
- Oversaw approximately 50 clinical staff.
- Developed and implemented policies and procedures to enhance operational standards and patient safety.
- Addressed day-to-day human resource issues, fostering a supportive work environment for clinical staff.
- Administered yearly performance evaluations.
- Provided corrective action as necessary.
- Recruited clinical and provider staff to meet facility needs.
- Served as a direct contact during DPH licensing.
- This is a 32 bed 24hr facility that takes care of patients for the first 7-14 days they are detoxing off of substances.
Practice Manager II
Baystate Medical Center
Springfield, USA
12.2014 - 02.2017
- Oversaw daily operations of primary care practice with embedded urgent care, ensuring efficient service delivery.
- Managed billing, collections, and patient services to streamline financial processes and enhance patient experience.
- Built provider schedules to optimize utilization and patient needs.
- Developed and implemented policies and procedures.
- Managed any day-to-day human resource issues that may arise.
- Provided corrective action to address performance issues.
- Achieved Patient Centered Medical Home Certification level III.
- Recruited and hired administrative, clinical, and provider staff.
- Planned and managed remodeling and expansion project to improve facility capacity and patient access.
Patient Care Coordinator- High Street Health Center
Baystate Medical Center
Springfield, USA
12.2013 - 12.2014
- Managed daily operations of 35 clinical staff to ensure optimal patient care.
- Achieved Patient Centered Medical Home Certification level III.
- Served as primary contact for JACHO surveys, ensuring compliance and readiness.
- Implemented corrective actions to resolve performance issues and enhance team effectiveness.
- Administered yearly performance evaluations.
- Managed any day to day human resource issues that may arise.
- Sourced and interviewed qualified candidates for clinical staff positions.
- Conducted orientation and training sessions for new clinical staff members.
RN III- High Street Health Center
Baystate Medical Center
Springfield, USA
08.2006 - 12.2013
- Administered vaccinations and managed patients on anticoagulants and controlled substances, ensuring safe and effective treatment.
- Conducted nursing visits and provided patient education on diabetes, asthma, and other health topics, promoting self-management and disease prevention.
- Oversaw patient care for diverse populations, enhancing overall health outcomes in a clinical setting.
- Participated in JACHO surveys.
Operating Room Nurse
Baystate Medical Center
Springfield, USA
08.2004 - 08.2006
- Delivered comprehensive care for patients before, during, and after surgery, ensuring safety and comfort.
- Monitored and documented surgical procedures, maintaining accurate records for continuity of care.
- Prepare operating room for the patient.
- Ensure needed supplies are stocked.
- Managed billing for medical supplies utilized during patient care, ensuring accurate and timely processing.
Surgical Technologist
Baystate Medical Center
Springfield, USA
05.2001 - 08.2004
- Managed sterile supplies and maintained sterile field to prevent surgical site infections.
- Prepared operating room for surgical procedures, ensuring readiness for optimal patient outcomes.
- Recognized surgical procedures and supported surgeons' requirements.
Education
Masters Degree - Business Administration with a focus in Health-Care Administration
Capella University
Minneapolis, MN05-2013
Bachelors of Science - Nursing
American International College
Springfield, MA05-2008
Associates of Science - Nursing
Springfield Technical Community College
Springfield, MA05-2004
Associates of Science - Surgical Technology
Springfield Technical Community College
Springfield, MA05-2002
Skills
- Healthcare management
- Clinical leadership
- Performance evaluation
- Performance evaluation
- Staff recruitment
- Policy writing
- Healthcare management
Additional Information - Achievements Awards
- Published in the Journal of Surgical Technology
- CPR certified
- RN license
- CARN certification
Timeline
Director of Nursing
MiraVista
07.2025 - 05.2026
Nurse Manager
Behavioral Health Network
09.2019 - 10.2020
Nurse Manager/Administrator
Behavioral Health Network
09.2018 - 07.2025
Senior Program Manager
Behavioral Health Network
06.2017 - 07.2025
Nurse Manager
Behavioral Health Network
06.2017 - 09.2018
Practice Manager II
Baystate Medical Center
12.2014 - 02.2017
Patient Care Coordinator- High Street Health Center
Baystate Medical Center
12.2013 - 12.2014
RN III- High Street Health Center
Baystate Medical Center
08.2006 - 12.2013
Operating Room Nurse
Baystate Medical Center
08.2004 - 08.2006
Surgical Technologist
Baystate Medical Center
05.2001 - 08.2004
Masters Degree - Business Administration with a focus in Health-Care Administration
Capella University
Bachelors of Science - Nursing
American International College
Associates of Science - Nursing
Springfield Technical Community College
Associates of Science - Surgical Technology
Springfield Technical Community College