Alison Tonti
Santa Ana,CA
Summary
I am looking for full time employment. With a very diverse work history, all of my previous jobs required superior customer service with the flexibility to translate my talents and professional achievements into any position. I have excellent computer skills and business acumen. I am mature and reliable with a high standard for excellence, and as a self-starter I can work independently.
Overview
10
10
years of professional experience
Work History
Remote Customer Service Specialist
Aetna CVS Health
Fresno, CA
03.2023 - 09.2023
- Responsible for a high volume of inbound and outbound calls to clients such as hospitals and Doctor's offices answering a wide range of inquires and help with any issues pertaining to claims.
Remote Care Coordinator and Medical Billing
Field Trip Health
Toronto, Ontario
08.2021 - 02.2023
- Responsible for inbound and outbound calls to clients scheduling consultations, answering general inquires and billing questions and using trauma informed care to show sensitivity and compassion. I was also responsible for billing tasks such as invoicing, accounts receivables, and billing reconciliation and I also trained new hires.
Remote Customer Service Representative
Anyone Home
Lake Forest, CA
05.2020 - 07.2021
- Accepted a high volume of inbound calls from prospective tenants. I helped to match callers with the property that best fit their needs, scheduled walk throughs and answered general inquired. I was also responsible for taking a high volume of inbound calls from current tenants to submit maintenance work orders and dispatch the maintenance crew accordingly.
Customer Service and Intake Specialist
Mind Body Recovery
Temecula, CA
07.2018 - 02.2020
- Responsible for answering general inquires. I conducted initial intakes to obtain clients medical information, presenting problems, to match them with the appropriate services and create a customized program for each individual. I also led outbound client retention initiatives and generated new leads.
Stylist, Front Desk and Customer Service
Sportclips
Lake Elsinore, CA
07.2017 - 04.2018
- Responsible for cutting and styling client's hair as well as selling and promoting new products and services, keeping the salon clean, and front desk clerk duties including operating the cash register and POS system.
Private Chef and Personal Assistant
Dorothy Gertz
Los Angeles, CA
01.2015 - 03.2017
- Planned and prepared events, parties and daily meals for my client in the comfort of their home. Responsibilities included menu planning, and cooking according to my client's dietary needs and preferences. I also ran errands, answered the phone, and helped with daily tasks enabling my client to focus on more pressing duties.
Freelance Chef and Nutritionist
Self-employed
Hollywood, CA
05.2013 - 01.2015
- Assessed client's lifestyle habits, dietary intake and preferences in order to develop personalized nutrition plans. I was also a personal chef and freelance caterer responsible for developing menus, ordering and monitoring food and supplies and preparing and plating meals for events with multiple people and for individual client's in the privacy of their own home on a daily basis.
Education
Certified Homeopathic Prescriber - Homeopathic Medicine
Learn Homeopathy On-line Course
Encinitas, CA08-2018
Advanced Cosmetology - Advanced Cosmetology
Culver City Beauty College
Culver City, CA07-2010
Cosmetology - Cosmetology
South Hills Beauty Academy
Pittsburgh, PA02-2009
Associate of Arts - Culinary Arts
Art Institute of Pittsburgh PA
Pittsburgh, PA02-2006
Skills
- Certified Chef
- Licensed Cosmetologist
- Certified in Homeopathy
- Excellent business acumen and computer skills
- Outstanding written and verbal communication skills
- Ability to multi task
- Exceptional customer service is always my first goal
- Proficient in Input Health, Square Invoicing, and various other software
References
References available upon request
Timeline
Remote Customer Service Specialist
Aetna CVS Health
03.2023 - 09.2023
Remote Care Coordinator and Medical Billing
Field Trip Health
08.2021 - 02.2023
Remote Customer Service Representative
Anyone Home
05.2020 - 07.2021
Customer Service and Intake Specialist
Mind Body Recovery
07.2018 - 02.2020
Stylist, Front Desk and Customer Service
Sportclips
07.2017 - 04.2018
Private Chef and Personal Assistant
Dorothy Gertz
01.2015 - 03.2017
Freelance Chef and Nutritionist
Self-employed
05.2013 - 01.2015
Certified Homeopathic Prescriber - Homeopathic Medicine
Learn Homeopathy On-line Course
Advanced Cosmetology - Advanced Cosmetology
Culver City Beauty College
Cosmetology - Cosmetology
South Hills Beauty Academy
Associate of Arts - Culinary Arts
Art Institute of Pittsburgh PA
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