Charity Surratt

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Provides support via phone, chat, and email. Expertise in delighting customers with timely, accurate, and personable service. Key achievement: responded to over 1k emails and phone calls in 48 hours regarding billing, account information, and general inquiries from customers.