Timeline
Summary
Education
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Websites
Interests
Languages
Software
Work Preference
Hi, I’m

Rebecca Salley

Remote Customer Service Representative
Lakewood,CO
Writing is a form of therapy; sometimes I wonder how all those who do not write, compose or paint can manage to escape the madness, the melancholia, the panic fear which is inherent in the human situation.
Graham Greene
Rebecca Salley

Timeline

Rocky Mountain College Of Art And Design

Bachelor of Arts from Graphic Design
08.2024 - 05.2027

Full Sail University

Bachelor of Arts from Creative Writing
05.2023 - 01.2024

Remote Customer Service Specialist

TurboTax
02.2023 - 06.2023

Remote Social Media Content Creator

EatSweetLogic
06.2022 - 11.2022

Small Business Owner

Dazzling Cleans LLC
10.2016 - 11.2021

Red Rocks Community College

Associate of Arts from Performance Art
08.2011 - 08.2012

Customer Service Representative

Amico Corporation
07.2011 - 08.2013

Remote Customer Service Specialist

EchoStar/Dish
01.2008 - 06.2011

Hewitt Academy

High School Diploma
08.1987 - 05.1997

Summary

  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Education

Rocky Mountain College Of Art And Design
Lakewood, CO

Bachelor of Arts from Graphic Design
08.2024 - 05.2027

Full Sail University
Winter Park, FL

Bachelor of Arts from Creative Writing
05.2023 - 01.2024

Red Rocks Community College
Denver, CO

Associate of Arts from Performance Art
08.2011 - 08.2012

Hewitt Academy
Lakewood, CO

High School Diploma
08.1987 - 05.1997

Overview

14
years of post-secondary education
15
years of professional experience

Work History

TurboTax
Lakewood, Colorado

Remote Customer Service Specialist
02.2023 - 06.2023

Job overview

  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

EatSweetLogic
Lakewood, Colorado

Remote Social Media Content Creator
06.2022 - 11.2022

Job overview

  • Managed content across multiple platforms for widest audience reach.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Increased brand awareness through development and implementation of successful raffle contests.

Dazzling Cleans LLC
Lakewood, CO

Small Business Owner
10.2016 - 11.2021

Job overview

  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Coordinated household cleaning service operations and managed client relations.
  • Evaluated employee performance and developed improvement plans.
  • Received constant positive feedback from satisfied customers.

Amico Corporation
Denver Tech Center, CO

Customer Service Representative
07.2011 - 08.2013

Job overview

  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

EchoStar/Dish
Englewood, Colorado

Remote Customer Service Specialist
01.2008 - 06.2011

Job overview

  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.

Skills

  • Complaint resolution
  • Account Management
  • Customer Retention
  • Customer Order Management
  • Customer Relationship Management (CRM)
  • Good communication skills
  • Complaint Handling
  • Problem Resolution
  • Telephone Etiquette
  • Excellent written and oral communication
  • De-Escalation Techniques
  • Call center experience
  • Conflict Mediation

Certification

  • Adobe Lightening Learning- Certificate of Completion in Digital Portfolios's with Adobe Express

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Editing photos and videos with editing software

Creating graphic content for my blog through Adobe Creative Apps and Canva

Writing poems and songs

Creating and Listening to my playlists on YouTube

Languages

English
Native language

Software

Microsoft 365, Excel, PowerPoint, Sway, Teams

Zoom

Zendesk

QuickBooks

Adobe Express, InDesign, Illustrator, Photoshop

Canva

Work Preference

Work Type

Part TimeGig WorkInternship

Work Location

Remote

Important To Me

Work from home optionPersonal development programsWork-life balanceCareer advancementTeam Building / Company Retreats

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Rebecca SalleyRemote Customer Service Representative