Alison Virzi
Millsboro,DE
Summary
Seasoned Customer Associate with 25+ years of experience across the banking, call center, food & beverage and wellness industries. Dedicated to providing highest quality service, exceeding service expectations and furthering company goals. Proven ability to handle customer inquiries efficiently, maintain high levels of customer satisfaction, and contribute to a positive team environment.
Overview
35
35
years of professional experience
Work History
Customer Service Associate/Trainer
Royal Farms
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Prepare all food orders based on customer specifications
- Replenish and check supplies for expiration dates to ensure store and deli are always stocked.
- Provide training materials for new hires.
- Train and coach new hires on proper back of house operating procedures and review as needed.
Flexologist
Stretchlab
03.2022 - 06.2023
- Performed intakes with clients to better understand their desire for stretching.
- Utilized a 3D MAPS machine to analyze client movement with review once a month to monitor progress.
- Educated clients on MAPS results to customize stretch sessions.
- Educated clients on the health benefits of continued stretch sessions.
- Maintained detailed SOAP notes of client sessions.
Licensed Massage Therapist
Massage Envy
09.2011 - 08.2022
- Effectively managed time to ensure all appointments ran smoothly without compromising quality of service provided to clients.
- Managed 30-40 clients per week.
- Consult with clients to update medical history and customize session based on need and adapt treatment accordingly.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages based on client needs and preferences.
- Educate clients on benefits of regular massage sessions and encourage scheduling of sessions.
Customer Service Representative
R.R. Donnelley
12.2002 - 10.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to incoming customer and sales representative calls to place and track orders.
- Handled 80-100 incoming calls per day utilizing CRM programs.
- Maintained detailed records of customer and sales representative interactions ensuring proper follow-up and resolution of issues.
- Assisted with special projects as needed.
Customer Service Representative
Experian
02.1999 - 03.2002
- Increased efficiency of call handling by utilizing available resources such as scripts or FAQs when assisting customers.
- Answered questions from clients regarding credit information and credit scores.
- Educated consumers on ways to improve and build credit and provided the proper avenue to dispute credit information.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Answered over 80 calls per shift to meet fast-paced call center demands.
Customer Service
Various
01.1990 - 02.1999
- Project Associate for a major direct marketing client, responsible for coordinating mailing lists for direct mailers.
- Co-owner of a business, coordinated special events and handled daily and monthly accounting transactions.
- Medical biller for an ambulance company, handled billing for Medicare and Medicaid clients.
- Banking Associate handling cash transactions and balancing cash drawer at end of shift.
- Certified Nursing Assistant
Education
Certificate - Massage Therapy
Cortiva Institute
Woodridge, IL07.2011
Bachelor of Arts - Communications
Elmhurst University
Elmhurst, IL02.1996
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL06.1993
Skills
- Customer Service Data Entry
- Problem Resolution
- Team Collaboration
- Effective communicator
- Multitasker
- Money handling abilities
- Computer skills
Timeline
Customer Service Associate/Trainer
Royal Farms
09.2023 - Current
Flexologist
Stretchlab
03.2022 - 06.2023
Licensed Massage Therapist
Massage Envy
09.2011 - 08.2022
Customer Service Representative
R.R. Donnelley
12.2002 - 10.2005
Customer Service Representative
Experian
02.1999 - 03.2002
Customer Service
Various
01.1990 - 02.1999
Certificate - Massage Therapy
Cortiva Institute
Bachelor of Arts - Communications
Elmhurst University
Associate of Arts - General Studies
College of DuPage
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