Charles Forsythe

Harry and David

Medford, OR

11.2011 - 12.2023

Implemented effective onboarding processes for new hires into the organization.
Trained Both virtual and in person classroom sessions
Established clear expectations for employees prior to beginning training.
Monitored employee progress during training sessions to ensure understanding of material presented.
Provided individual coaching sessions for employees who needed additional support with their job duties.
Delivered technical training programs through hands-on activities, simulators and technology-based methods to achieve best results.
Explained goals and expectations required of trainees.
Provided post-training follow-up support such as answering questions or providing additional resources.
Displayed strong telephone etiquette, effectively handling difficult calls.
Understood and followed oral and written directions.
Boosted confidence of employees by providing skilled training to improve knowledge and productivity.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers and customers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Gathered necessary information to determine customer needs.
Provide resources and support for needed services and/or technical assistance as appropriate.