Alissa Albert
Cherry Valley
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Claims Adjuster
Hanover Insurance Group
10.2022 - Current
- Guarunteed customer satisfaction by providing timely updates and resolutions to claims.
- Developed positive relationships with policyholders by providing compassionate and empathetic service through the claims handling process.
- Maintained communication with both insureds and their agents, providing answers to claims and policy related questions.
- Handled claims in a timely and efficient manner by investigating coverage and claim details.
- Fostered a supportive and collaborative work environment by assisting colleagues and sharing knowledge to ensure a welcoming team environment.
- Assisted policyholders in understanding the details of their coverages, providing easy to understand explanations of complex policy language, helping them make informed decisions about their claims.
- Maintained compliance with state regulations and company policies throughout the claims process.
- Delivered exceptional customer service to policyholders by communicating important information and listening patiently to their questions and concerns, providing understanding and empathy.
- Gained thorough understanding of personal homeowners as well as experience with commercial polices.
- Demonstrated the ability to evaluate and assess policies for coverage differences, including changes made by policy endorsements or state specific language.
Pharmacy Technician
Edward M. Kennedy Community Health Center
01.2020 - 10.2022
- Adapted to and navigated multiple computer programs including Microsoft Office.
- Ensured exceptional customer service through in person and telephonic communication.
- Managed incoming and outgoing calls with both medical providers and insurance companies.
- Provided prompt and courteous care to patients and providers on a daily basis.
- Delivered empathetic support and guidance to patients.
- Updated and input patient and prescription information into the pharmacy system with speed and accuracy.
- Verified consistency of patient and prescription data between pharmacy, providers, and insurance.
- Maintained confidentiality and security of patient information across both physical media and digital platforms.
Pharmacy Technician
CVS Pharmacy
08.2018 - 01.2020
- Guided patients on how to prevent potential issues with future perscriptions or refills to ensure a fast and pleasant experience.
- Communicated instructions from medical providers to patients and confirmed their understanding.
- Updated the pharmacy system with patient information and medical records.
- Processed and filled prescriptions with precision and accuracy.
- Facilitated communication with provides through telephone and fax to address insurance authorizations and refill requests.
- Engaged empathetically with patients during challenging situations.
- Collaborated with coworkers on ways to improve service and patient experience.
- Trained new employees on how to count medications, handle controlled substances and the prescriptions for them (CIII-CIV), and how to enter and update prescriptions and insurance information.
- Acted as leader when lead technician was unavailable, working quickly and efficiently between multiple stations and placing teammates in their strongest position in the pharmacy to ensure seamless completion of tasks.
Education
Associate - General Studies Healthcare
Quinsigamond Community College
Worcester, MA04.2017
High school or equivalent - Computer Technology
Tantasqua Regional Senior High School
Fiskdale, MA06.2012
Skills
- Excellent written and verbal communication
- Expertise in computer operations
- Fast and accurate typing abilities
- Software troubleshooting
- Data collection and management
- Documentation review to ensure accurate information
- Effective time management skills
Certification
Pharmacy Technician Certification, Pharmacy Technician, State licensed pharmacy technician
Timeline
Insurance Claims Adjuster
Hanover Insurance Group
10.2022 - Current
Pharmacy Technician
Edward M. Kennedy Community Health Center
01.2020 - 10.2022
Pharmacy Technician
CVS Pharmacy
08.2018 - 01.2020
Associate - General Studies Healthcare
Quinsigamond Community College
High school or equivalent - Computer Technology
Tantasqua Regional Senior High School
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