Alissa Allen
Tucson,AZ
Summary
Experienced legal administrative professional with a strong background in legal support and office management. Skilled in handling various tasks in a fast-paced environment. Recognized for maintaining high standards in case preparation and documentation, ensuring accuracy and compliance. Collaborative team player focused on achieving results and adept at adapting to evolving legal needs.
Overview
4
4
years of professional experience
Work History
Case Management Analyst
Arizona Attorney General's Office
07.2024 - Current
- Developed, recommended and implemented office policies and procedures related to case opening and closing protocols, document retention, court filings and ongoing case management.
- Provided leadership in the implementation and transition to a new legal case management system, Legal Files Web.
- Trained legal administrative, secretaries and paralegal staff on office policy and procedure.
- Provided technical support, troubleshooting issues and offering swift resolutions.
- Responsible for staff onboarding including the coordination of attorney admissions to all applicable courts.
- Provided legal, administrative and techinical assistance to over 100 staff within the Liability Management Section and the Employment Law Section.
Senior Paralegal
Arizona Attorney General's Office
10.2022 - 07.2024
- Prepared a variety of legal documents including; motions, pre-trial statements, petitions, and subpoenas.
- Managed the disclosure/discovery process for juvenile dependency cases including the retrieval of certified records, review of records for redactions, bates stamping records and preparing the records to be marked as exhibits.
- Assisted a team of up to five Assistant Attorney Generals with trial preparation, drafting pleadings for their review and filing pleadings in a timely manner.
- Documented all case status changes and court rulings related to Adjudication, Severance and/or Guardianship in the Legal Files case management system.
Pre-Litigation Case Manager
Zanes Law Injury Lawyers
10.2021 - 09.2022
- Maintained client communications every two weeks with an average caseload of 80 clients.
- Provided information to insurance adjusters; including injury details, treatment information, property damage photos, written statements etc. to assist with liability decision and to expose policy limits.
- Prepared demand packets; which includes ordering and reviewing medical bills and records, gathering injury and property damage photos, witness statements, and police reports and drafting a demand letter with details of all the aforementioned information outlined for the adjuster to review.
- Assisted with cases in litigation; including scheduling and preparing documents for Independent Medical Experts, opening bank accounts for conservatorship, gathering additional medical records and witness statements etc.
Intake Coordinator
Zanes Law Injury Lawyers
04.2021 - 10.2021
- Gathered initial case information from potential new clients to determine if the case should be signed up.
- Ordered and followed up on police reports, BWC recordings and photos from different law enforcement agencies.
- Opened bodily injury claims with insurance companies and provided them with injury information and basic details about the incident.
- Promoted to Intake Investigator in July of 2021 with added responsibility of completing intakes in person at potential new client's homes and hospitals if the clients are unable to travel.
Education
Post-Degree Certification - Paralegal Studies
Pima Community College
Tucson, AZ05-2026
Bachelor of Arts - Political Science
University of Arizona
Tucson, AZ05.2015
Skills
- Legal Document Drafting
- Litigation Support
- Case Management
- Legal Research
- Team Leadership
- Procedure Drafting and Implementation
- Office Administration
- Staff Onboarding and Training
- Agave, OnBase, iCIS and PACER
- MS Office Suite and Adobe
Timeline
Case Management Analyst
Arizona Attorney General's Office
07.2024 - Current
Senior Paralegal
Arizona Attorney General's Office
10.2022 - 07.2024
Pre-Litigation Case Manager
Zanes Law Injury Lawyers
10.2021 - 09.2022
Intake Coordinator
Zanes Law Injury Lawyers
04.2021 - 10.2021
Post-Degree Certification - Paralegal Studies
Pima Community College
Bachelor of Arts - Political Science
University of Arizona
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