Alissa Baker
Atlanta,Georgia
Summary
Skilled Shift Manager engages with employees and customers to promote successful operations strategies and best practices. Develops motivated team members by utilizing proven training techniques to strengthen job knowledge and abilities. Recognized for excellent analytical and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Crumbl Cookies
09.2023 - Current
- Motivated team to deliver quality service while promoting energetic and collaborative environment
- Delegated tasks, communicated expectations and directed workflows to improve performance
- Managed operations during shift, with total awareness of activities of employees and customers
- Held team members accountable during shift by effectively coaching to improve performance
Shift Leader
Kidz Pros LLC / Catch Air
05.2022 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Patient Quality Survey
Viasource Solutions
05.2020 - 06.2022
- Purchased materials and coordinated deliveries to and from construction sites.
- Generated cost and value reports to produce accurate information on cash flow.
- Reviewed all consultant drawings and made recommendation to adjust site requirements.
- Estimated and analyzed work performed to request payment from clients.
Lead Assistant Manager
Domino's Pizza
02.2018 - 01.2021
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Initiated timely response to emails, voicemails, and written correspondence.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Certificate of Phlebotomy - Phlebotomy
Phlebotomy Training Specialist
11-2024
Certification
Certified Phlebotomy Technician
Timeline
Shift Leader
Crumbl Cookies
09.2023 - Current
Shift Leader
Kidz Pros LLC / Catch Air
05.2022 - 12.2022
Patient Quality Survey
Viasource Solutions
05.2020 - 06.2022
Lead Assistant Manager
Domino's Pizza
02.2018 - 01.2021
Certified Phlebotomy Technician
Certificate of Phlebotomy - Phlebotomy
Phlebotomy Training Specialist