Alissa Brose
Grand Prairie,TX
Summary
Dynamic merchandising associate with proven expertise at Lowe's Home Improvement, enhancing customer engagement through strategic product placement and visual merchandising. Skilled in inventory management and customer relations, I consistently deliver exceptional service while training new team members. Recognized for optimizing store layouts, resulting in increased sales and improved customer satisfaction.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Merchandising Associate
Lowes Home Improvment
Lake Worth, TX
07.2024 - 02.2026
- Executed merchandising strategies to optimize product placement and enhance customer visibility.
- Collaborated with team members to maintain inventory accuracy and stock levels.
- Conducted regular audits of merchandise displays to ensure compliance with brand standards.
- Assisted in training new associates on operational procedures and merchandise handling techniques.
- Implemented visual merchandising plans that increased customer engagement and satisfaction.
- Coordinated promotional setups, ensuring timely execution and alignment with marketing campaigns.
- Developed streamlined processes for inventory management, reducing discrepancies and improving efficiency.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
03.2022 - 07.2024
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted customers to meet their needs.
- Assisted customers in selecting plants and gardening supplies based on individual needs.
- Maintained inventory levels, ensuring availability of seasonal plants and garden products.
- Provided knowledgeable advice on plant care and landscaping techniques to enhance customer satisfaction.
- Ensured compliance with safety protocols while performing outdoor tasks to mitigate risks.
- Collaborated with team members to organize product displays, enhancing visual appeal of merchandise.
- Trained new associates on best practices for customer service and proper use of gardening tools.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Worked outdoors in weather conditions to care for plants and serve customers.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
Customer Service Representative
Home Depot
04.2021 - 07.2021
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Front Desk Receptionist
Fantastic Sams
06.2020 - 03.2021
- Greeted and assisted clients, ensuring exceptional customer service and positive experiences.
- Managed appointment scheduling using salon management software to optimize daily operations.
- Handled cash transactions accurately, maintaining detailed financial records and balancing drawers.
- Responded to client inquiries via phone and in-person, providing information on services and promotions.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming environment.
- Processed client check-ins and check-outs efficiently, streamlining administrative workflows.
- Collaborated with stylists to coordinate schedules, enhancing team communication and efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Merchandise planning
- Pricing strategy
- Reliable and punctual
- Sales techniques
- Maintaining stock levels
- Friendly and outgoing
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Administrative support
- Document management
- Clerical support
Timeline
Merchandising Associate
Lowes Home Improvment
07.2024 - 02.2026
Outside Lawn and Garden Sales Representative
Lowes Home Improvment
03.2022 - 07.2024
Customer Service Representative
Home Depot
04.2021 - 07.2021
Front Desk Receptionist
Fantastic Sams
06.2020 - 03.2021
Associate of Arts -
Tarrant County College