Alissa Brown
Orange,TX
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Conscientious, hardworking, and excels at multitasking in fast paced environments. Committed to contributing toward the achievement of the company's operational and strategic objectives while pursuing professional growth opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
L'Auberge Casino Resort Lake Charles
Lake Charles, LA
03.2023 - 11.2023
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored cash transactions and ensured that all gaming regulations were followed at all times.
- Maintained a visible presence on the casino floor to deter any potential criminal activity.
- Escorted high-value patrons through the casino when requested by management.
- Enforced house rules and regulations while responding to customer complaints in a professional manner.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained high levels of alertness throughout shifts.
- Observed patrons and customers to quickly address security situations.
- Assisted with training new security officers on duties related to their job positions.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Greeted casino guests and made each feel welcome, directing individuals to target casino areas to begin engagement with internal services.
- Monitored casino patron access with specific objective to prevent underage entry.
Security Officer
Golden Nugget Hotel & Casino
Lake Charles, LA
03.2021 - 01.2023
- Assisted with training new security officers on duties related to their job positions.
- Interacted with guests in order to provide exceptional customer service experience.
- Called police or fire departments in cases of emergency.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Attended monthly training sessions related to new policies, procedures, and techniques employed in security operations.
- Identified suspicious individuals attempting to gain access into restricted areas without proper authorization.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Detected underage gambling attempts and took appropriate action according to state laws.
- Utilized radio communication systems for effective communication between other security personnel and departments.
- Monitored patron access to casino
Security Officer
Securitas Security Services USA
Newton, TX
01.2021 - 03.2021
- Maintained high levels of alertness throughout shifts.
- Filled out incident reports detailing any security violations that occurred while on duty.
- Issued parking permits and collected fees when applicable.
- Enforced safety regulations, including no smoking areas, seat belt laws, and hazardous material storage.
- Conducted random searches of vehicles entering the premises to prevent contraband from being brought onto the property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Communicated effectively with supervisors regarding daily activities.
- Responded promptly to emergency situations such as fire alarms, medical emergencies, bomb threats.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Cashier
Big Lots
Orange, TX
12.2020 - 06.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Stocked shelves with merchandise when needed.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed refunds for worn, damaged and broken merchandise.
- Worked closely with front-end staff to assist customers.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Secured items in truck by strapping over protective padding.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Tagged and wrote identifying information on containers, boxes and cargo.
Security Officer
Weiser Security
Sulphur, LA
05.2020 - 09.2020
- Patrolled crowds during events to preserve order and promote security.
- Assisted in resolving conflicts between patients or visitors.
- Provided escorts for staff, patients, and visitors as needed.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Trained new employees on hospital security policies and procedures.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Provided friendly and professional assistance to employees, visitors and customers.
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Inspected entrances, exits, and other areas for potential security risks.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
Nursing Student
Meadowood Retirement Village
Orange, TX
08.2018 - 02.2019
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
- Planned and served meals and snacks to patients according to prescribed diets.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Prepared treatment rooms for examinations by stocking them with necessary supplies and ensuring that all equipment was in proper working order.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Cashier
Smoothie King
Orange, TX
11.2017 - 05.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Collected payments and provided accurate change.
- Weighed out ingredients accurately according to recipe requirements.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Operated cash register to process payments from customers.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Organized kitchen space efficiently for maximum productivity.
- Assembled and served meals according to specific guest requirements.
- Tailored orders to address customer allergies and gluten concerns.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted customers with menu selections, providing nutritional information as requested.
- Trained new team members in applicable job duties and practices.
Cashier
Dairy Queen
Orange, TX
08.2016 - 11.2016
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Trained new employees on proper use of equipment as well as safety procedures related to food handling.
- Filled processing containers, including kettles, pressure cookers and vats with various ingredients in preparation for mixing.
Education
High School Diploma -
West Orange-Stark High School
Orange, TX05-2019
Some College (No Degree) - Physical Therapy
Lamar University
Beaumont, TXSkills
- Identification Verification
- Investigation Documentation
- CCTV Monitoring
- Emergency Management
- Emergency Response
- Crime Prevention
- Access Control
- CCTV Surveillance
- Night and Safe Deposit Procedures
- High Level of Integrity
- First Aid and CPR Certified
- Criminal Law Knowledge
- Report Writing
- Shift Work Experience
- POS Systems
- Money Handling
- Liquor Regulations and Compliance
- Ordering and Stocking
- Physical Stamina
- Reliability
- Relationship Building and Management
- Conflict Resolution
- Policy Enforcement
- Fraud Detection
- Training & Development
- Analytical and Critical Thinking
- Cultural Awareness
Certification
State of Texas Private Security License
Louisiana Gaming License
CPR/AED Certified
References
References available upon request.
Timeline
Security Officer
L'Auberge Casino Resort Lake Charles
03.2023 - 11.2023
Security Officer
Golden Nugget Hotel & Casino
03.2021 - 01.2023
Security Officer
Securitas Security Services USA
01.2021 - 03.2021
Cashier
Big Lots
12.2020 - 06.2021
Security Officer
Weiser Security
05.2020 - 09.2020
Nursing Student
Meadowood Retirement Village
08.2018 - 02.2019
Cashier
Smoothie King
11.2017 - 05.2019
Cashier
Dairy Queen
08.2016 - 11.2016
High School Diploma -
West Orange-Stark High School
Some College (No Degree) - Physical Therapy
Lamar University
State of Texas Private Security License
Louisiana Gaming License
CPR/AED Certified
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