Alissa Chaney
Amtrak
Cullman
12
years of professional experience
Detail-oriented professional with a strong background in customer support and rework operations. Proven ability to optimize processes and maintain compliance while providing outstanding customer experiences. Committed to leveraging medical terminology knowledge and analytical skills to enhance service delivery.
Work History
Customer Support Specialist
5 Months- Assisted customers with ticket inquiries and travel adjustments efficiently.
- Provided timely resolutions to customer issues via phone.
- Adapted quickly to new policies and procedures, ensuring compliance at all times.
- Documented customer interactions accurately for future reference and process improvement.
- Maintained up-to-date knowledge of Amtrak services and promotions to assist customers effectively.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized Amtrak's internal systems to manage customer accounts and track service requests.
Personal Shopper & Delivery Specialist
1 Year 11 Months- Curated personalized shopping experiences based on client preferences and lifestyle needs.
- Researched current trends to recommend products that align with customer interests and budgets.
- Developed strong relationships with clients to ensure repeat business and satisfaction.
- Managed inventory efficiently, sourcing high-quality items from various retailers.
- Provided expert advice on product selection, improving client decision-making and confidence.
- Adapted quickly to changing client demands, ensuring timely responses to requests and inquiries.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Career Break
3 MonthsRework Technician
3 Years 3 Months- Led rework operations to ensure adherence to quality standards and specifications.
- Coordinated workflow adjustments to optimize efficiency in rework procedures.
- Implemented process improvements that reduced rework time and enhanced output quality.
- Inspected and repaired products to meet Polaris quality and safety standards.
- Diagnosed manufacturing defects and performed corrective rework to reduce waste and improve product reliability.
- Maintained accurate records of repairs, inspections, and quality control activities.
- Collaborated with production and quality teams to identify process improvements and resolve recurring issues.
- Demonstrated strong attention to detail while meeting production deadlines in a fast-paced environment.
- Followed safety procedures and company guidelines to maintain a safe and efficient workplace.
Relocation
2 MonthsResidential Cleaning Specialist
3 Years 9 Months- Streamlined cleaning processes, enhancing efficiency and reducing time spent on routine tasks.
- Developed customized cleaning plans based on client needs and preferences.
- Implemented quality control measures to ensure high standards of cleanliness across all projects.
- Established strong client relationships, resulting in repeat business and referrals.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Used organic-based chemicals to disinfect floors, counters and furniture.
Pharmacy Technician
1 Year 6 Months- Managed medication inventory, ensuring accurate stock levels and minimizing waste.
- Processed prescription orders efficiently while adhering to safety and regulatory standards.
- Assisted pharmacists in patient consultations, enhancing customer service and satisfaction.
- Trained new pharmacy staff on operational procedures and software systems for improved efficiency.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- Answered between 40-100 incoming phone calls a day and addressed questions from customers and healthcare providers.
Machine Operator/Assembler
10 Months- Operated production machinery to ensure efficient assembly line processes.
- Conducted quality inspections to maintain product standards and minimize defects.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new employees on safety protocols and operational procedures.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
Education
Associate of Applied Science - Systems Engineering Technology
Skills
Adaptability
Customer Relationship Management
Strong Attention to Detail
Continuous Learning and Curiosity
Analytical Thinking and Problem Solving
Time Management and Workload Prioritization
Documentation and Records Management
Technical Troubleshooting
Software
- Microsoft 365
- Windows 10/11
- Microsoft Azure
- Google workspace
- Powershell
- Windows Server
- Python
- Linux
- Active Directory
Timeline
Customer Support Specialist
Amtrak
01.2026 - 06.2026Read More
Personal Shopper & Delivery Specialist
Self-employed
01.2024 - 12.2025Read More
Career Break
Mental Health and Wellbeing
10.2023 - 01.2024Read More
Rework Technician
Polaris Industries
07.2020 - 10.2023Read More
Relocation
Career Break
05.2020 - 07.2020Read More
Residential Cleaning Specialist
Self-Employed
08.2016 - 05.2020Read More
Pharmacy Technician
Walmart
02.2015 - 08.2016Read More
Machine Operator/Assembler
Magneti Marelli
03.2014 - 01.2015Read More
Calhoun Community College
Associate of Applied Science from Systems Engineering Technology
Read More