Professional Summary
Overview
Work History
Education
Skills
Timeline

Alissa Chapa

Senture
San Juan,TX
5
years of professional experience

Dynamic professional with a strong background in customer support and problem-solving, at Senture. Proven ability to enhance customer satisfaction through effective communication and efficient issue resolution. Skilled in data entry and adept at navigating multiple software systems, consistently delivering exceptional service in high-pressure environments.

Work History

Call Center Representative

3 Years 2 Months
Senture | 11.2022 - 01.2026
  • Assisted customers by resolving inquiries and complaints in a timely manner.
  • Used various software tools to log interactions and monitor customer issues effectively.
  • Adapted to fast-paced environments, contributing to seamless operations during busy periods.
  • Kept updated on product knowledge to provide precise information to customers.
  • Handled high volumes of calls while delivering excellent customer service and maintaining professionalism.
  • Navigated multiple software systems efficiently during calls, enhancing workflow and minimizing customer wait times.
  • Built rapport with clients by addressing concerns accurately and providing suitable resolutions based on their requirements.
  • Engaged in ongoing training to stay informed about company policies, products, and procedures for accurate customer communication.

Childcare Worker

1 Year 11 Months
Kids Kollege Learning Center | 10.2020 - 09.2022
  • Supervised children's activities to ensure a safe and engaging environment.
  • Assisted in developing age-appropriate lesson plans and educational activities.
  • Communicated effectively with parents regarding children's progress and behavior.
  • Maintained cleanliness and organization of play areas and learning materials.
  • Implemented classroom management strategies to promote positive behavior.

General Laborer

2 Months
McCain Foods USA | 09.2021 - 11.2021
  • Achieved high safety standards by operating hand tools and machinery effectively across diverse tasks.
  • Enhanced organizational efficiency by assisting in the loading and unloading of materials.
  • Contributed to quality control success by inspecting materials for compliance with established standards.
  • Reduced workplace hazards by maintaining clean and organized worksites.
  • Completed physically demanding tasks with strong work ethic under varying conditions.

Education

No Degree - Business Administration

Idea - U | 2115 West Pike Blvd

High School Diploma

PSJA North Early College High School | Pharr, TX | 06.2020

Skills

Problem-solving skills
Customer support & service
Data entry
Strong verbal and written communication
Adaptability

Timeline

Call Center Representative

Senture
11.2022 - 01.2026Read More

General Laborer

McCain Foods USA
09.2021 - 11.2021Read More

Childcare Worker

Kids Kollege Learning Center
10.2020 - 09.2022Read More

Idea - U

No Degree from Business Administration
Read More

PSJA North Early College High School

High School Diploma
Read More
Alissa Chapa