Dynamic professional with a strong background in customer support and problem-solving, at Senture. Proven ability to enhance customer satisfaction through effective communication and efficient issue resolution. Skilled in data entry and adept at navigating multiple software systems, consistently delivering exceptional service in high-pressure environments.
Work History
Call Center Representative
3 Years 2 Months
Senture | 11.2022 - 01.2026
Assisted customers by resolving inquiries and complaints in a timely manner.
Used various software tools to log interactions and monitor customer issues effectively.
Adapted to fast-paced environments, contributing to seamless operations during busy periods.
Kept updated on product knowledge to provide precise information to customers.
Handled high volumes of calls while delivering excellent customer service and maintaining professionalism.
Navigated multiple software systems efficiently during calls, enhancing workflow and minimizing customer wait times.
Built rapport with clients by addressing concerns accurately and providing suitable resolutions based on their requirements.
Engaged in ongoing training to stay informed about company policies, products, and procedures for accurate customer communication.
Childcare Worker
1 Year 11 Months
Kids Kollege Learning Center | 10.2020 - 09.2022
Supervised children's activities to ensure a safe and engaging environment.
Assisted in developing age-appropriate lesson plans and educational activities.
Communicated effectively with parents regarding children's progress and behavior.
Maintained cleanliness and organization of play areas and learning materials.
Implemented classroom management strategies to promote positive behavior.
General Laborer
2 Months
McCain Foods USA | 09.2021 - 11.2021
Achieved high safety standards by operating hand tools and machinery effectively across diverse tasks.
Enhanced organizational efficiency by assisting in the loading and unloading of materials.
Contributed to quality control success by inspecting materials for compliance with established standards.
Reduced workplace hazards by maintaining clean and organized worksites.
Completed physically demanding tasks with strong work ethic under varying conditions.
Education
No Degree - Business Administration
Idea - U | 2115 West Pike Blvd
High School Diploma
PSJA North Early College High School | Pharr, TX | 06.2020