Alissa Chapman
Sista Kim's Kitchen
Las Vegas,NV
8
years of professional experience
Results-driven food service professional with a strong background in customer service, coaching, and problem-solving. Skilled in training staff to comply with food safety standards and promote a positive work culture, aiming to improve operational efficiency.
Work History
Food Service Manager
2 Years 9 Months- Prepared weekly schedules and assigned tasks to staff to maintain an organized shift and smooth operations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to the bank.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
Guest Room Attendant
2 Years- Assisted the housekeeping team in achieving high cleanliness standards for all guest rooms.
- Trained new staff on cleaning protocols and hotel standards.
- Engaged with guests to address concerns, enhancing overall guest satisfaction and experience.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and comfort.
Shift Supervisor
3 Years- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Customer service
- Food safety
Education
High School Diploma
Skills
Food safety management
Inventory management
Money handling
Customer service
Food safety training
Team development
Problem-solving
Delegating assignments and tasks
Timeline
Food Service Manager
Sista Kim's Kitchen
01.2024 - CurrentRead More
Guest Room Attendant
Luxor Hotel and Casino
01.2022 - 01.2024Read More
Shift Supervisor
HMS Host
01.2019 - 01.2022Read More
Harrison Central High Scholo
High School Diploma
Read More