Alissa Ethington
Montgomery,AL
Summary
Oversaw dental assistance operations by coordinating chairside support and managing dental radiography processes. Led front office administrative duties to enhance patient experience and streamline workflow. Fostered collaborative relationships with team members and patients to improve service delivery.
Led customer service initiatives to improve productivity and efficiency. Developed conflict resolution strategies to foster strong customer relationships. Championed effective communication and problem-solving techniques to drive positive outcomes.
Overview
2027
2027
years of professional experience
Work History
Surgical Assistant
Alabama Surgical Arts
2025 - Current
- Prepare and set up surgical instruments, equipment, and sterile fields before procedures.
- Assist the surgeon chairside by passing instruments, retracting tissues, and maintaining a clear operative field.
- Anticipate surgeon needs throughout procedures to ensure efficiency and safety.
- Maintain strict aseptic and infection-control protocols to minimize surgical risks.
- Document patient information, procedures, and sterilization logs accurately.
- Assist with patient preparation — seating, draping, and explaining pre-/post-operative instructions.
- Handle surgical materials, including sutures, implants, and irrigation systems.
- Monitor patients during and after procedures for signs of distress or complications.
- Clean, disinfect, and sterilize surgical instruments and treatment rooms after use.
- Manage surgical inventory — restock materials, order supplies, and ensure equipment readiness.
- Coordinate with the surgical and administrative teams for scheduling and patient follow-ups.
- Support post-operative recovery by monitoring patients and providing discharge guidance.
- Maintain patient confidentiality and compliance with HIPAA and OSHA standards.
DENTAL ASSISTANT
Smile Center
10.2023 - 09.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Prepared and arranged instruments, medications, and required materials for dental procedures
- Kept work areas clean, sanitized and organized to minimize infection risk
- Prepared patient x-rays and images for dentist review
- Gathered and documented patient medical and dental histories and vital signs.
- Took medical and dental history and recorded vital signs of patients.
DENTAL ASSISTANT INTERN
Fortis College
12.2022 - 10.2023
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures
- Supported office efficiency by answering phones, replying to emails and answering patient inquiries
- Provided diagnostic information by exposing and developing radiographic studies
- Accurately entered patient clinical data into computer to update charts
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs
- Provided post-operative instructions to patients regarding medications, diet, restorative care, homecare instructions.
- Answered phones promptly and efficiently responded to inquiries from patients or other staff members.
FEDERAL WORK STUDY STUDENT
Fortis College
04.2022 - 10.2023
- Interacted with customers by phone, email or in-person to provide information
- Interacted respectfully with others to offer ideas, identify issues and provide assistance
- Gained operational knowledge and supported departmental needs
- Greeted incoming office visitors, answered questions and directed individuals to office locations
CUSTOMER SERVICE ASSOCIATE
Alorica
01.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
CUSTOMER SERVICE ASSOCIATE
SYKES
07.2017 - 12.2019
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Developed and actualized customer service initiatives to decrease wait times
- Informed customers about special promotions and provided detailed information for various products
- Resolved concerns with products or services to help with retention and drive sales
Education
DIPLOMA - DENTAL ASSISTANT
Fortis College
Mobile, AL10.2022
Skills
- Executed dental radiography procedures to ensure accurate diagnostics
- Facilitated chairside assistance to enhance patient care and streamline dental procedures
- Executed front office administrative functions to ensure efficient operations
- Cultivated and strengthened professional relationships
- Demonstrated ability to rapidly acquire new skills and knowledge
- Implemented infection control protocols to ensure patient safety and compliance with health regulations
- Assisted in organizing and maintaining dental instruments for efficient use Supported dental teams by preparing instruments for procedures Helped ensure cleanliness and readiness of tools for patient care
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Executed accurate data entry processes to ensure information integrity
- Assisted in preparing patients for x-ray procedures\nSupported radiology team in maintaining equipment readiness\nFacilitated patient comfort during imaging sessions
- Managed appointment scheduling to optimize team availability and enhance client interactions
- Assisted in daily office operations to maintain efficiency Supported team members with administrative tasks to enhance productivity Organized files and documents for easy access and retrieval
- Facilitated conflict resolution processes to enhance team collaboration and productivity
- Facilitated resolution of complex issues through strategic problem-solving techniques
- Facilitated effective team collaboration to enhance project outcomes
- Demonstrated meticulous attention to detail in all tasks and projects
- Demonstrated flexibility in responding to changing circumstances and priorities
- Assisted in maintaining compliance with health and safety regulations Supported training sessions on safety protocols for staff Aided in the identification of potential hazards in the workplace
Personal Information
Date of Birth: 09/30/99
Certifications Courses
- First Aid/ CPR Certificate
- Instrument Tray Preparation
- Taking Medical and Dental Histories
- Procedure Support
- Patient Care Standards
- Advising and Educating Patients
- Treatment Room Preparation
- Taking X-Rays
- Team Collaboration
- Dental Staff Assistance
- Medical Records Management
- Patient Schedule Management
- Assisted in patient dental care and treatment procedures
- Maintained sterilization of dental instruments and equipment
- Scheduled patient appointments and managed office records
Timeline
DENTAL ASSISTANT
Smile Center
10.2023 - 09.2024
DENTAL ASSISTANT INTERN
Fortis College
12.2022 - 10.2023
FEDERAL WORK STUDY STUDENT
Fortis College
04.2022 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Alorica
01.2019 - 08.2021
CUSTOMER SERVICE ASSOCIATE
SYKES
07.2017 - 12.2019
DIPLOMA - DENTAL ASSISTANT
Fortis College
Surgical Assistant
Alabama Surgical Arts
2025 - Current