Luz Ortiz
Mauldin
Summary
oriented professional, seeking an opportunity with your company to grow together and call “home”. Authorized to work in the US for any employer
Overview
25
25
years of professional experience
1
1
Certification
4
4
Languages
Work History
Surgical Assistant
Greenville Oral Surgery Partners
Greenville, SC
01.2025 - Current
- Clinical charting: Update electronic medical records (EMR) with precise procedural notes and medications.
- Assisted surgeons in preparation and execution of oral surgical procedures.
- Maintained sterile environment by adhering to infection control protocols.
- Managed patient records and documentation for surgical procedures accurately.
- Streamlined instrument inventory processes, improving efficiency in the operating room.
- Trained and mentored junior staff on surgical protocols and best practices.
- Collaborated with dental teams to ensure seamless patient care before and after surgeries.
- Implemented process improvements that enhanced workflow efficiency during surgeries.
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Maintained accurate documentation of all surgical activities for record-keeping purposes and quality control analysis.
Clinical Lead Assistant
SC Dental Sleep and TMJ
Greenville, SC
06.2019 - 10.2024
- Train all new clinical staff
- In charge of all lab / clinical supplies
- Tele-medicine follow ups and new patient consults respect
- Take patient vitals, get medical history and discuss patient goals Effectively demonstrate
- Educate patients on sleep apnea and tmj, review treatment plans and options with patients
- Prepare and assist in patients treatments (ex, prf, laser, unlocking, adjustments on dental appliances, take ct scans and refer out as needed
- Read and interpret sleep studies with patients
- Interpret for Spanish speaking patients
Dental Assistant
Kool Smiles Dentistry
Greenville, SC
02.2017 - 04.2019
- Take and process dental xrays Effectively trained all
- Set up and break down of rooms clinical and insurance staff
- Sterilization of instruments
- Dental charting at current job, and
- Interpret for Spanish speaking patients/
Bilingual Licensed Sales Agent
Drivers Choice Insurance
Greenville, SC
11.2013 - 02.2017
- Sales of personal lines of insurance. Handle payments and endorsements. Handle incoming and make outbound calls. Marketing
US NAVY RESERVES
02.2003 - 08.2006
- TRAINED IN DONALDSON CENTER
- PARTICIPATED IN CLASSROOM
- LEARNED DEFENSE TACTICS
- LEARNED GOVERNMENT RULES
- DID ANYTHING AS NEEDED
Certified Nursing Assistant
Bon Secours
Greenville, SC
04.2001 - 04.2002
- ASSISTED NURSES IN ADMITTING PATIENTS
- TOOK PATIENTS VITAL SIGNS
- RECORDED IN CHARTS ACCORDINGLY
Education
Phlebotomy course (Certificate) - undefined
Phlebotomy training specialists
Greenville, SC10.2022
MEDICAL ASSISTANT PROGRAM - undefined
VIRGINIA COLLEGE
01.2010
CERTIFIED NURSING ASSISTANT PROGRAM (Certificate) - undefined
Greenville Technical College
Greer, SC06.2000
Skills
- Executed phlebotomy procedures to ensure accurate blood sample collection
- Utilized medical terminology to enhance communication and documentation accuracy
- Assisted in managing email communications using Microsoft Outlook Supported team collaboration by organizing schedules and meetings through Microsoft Outlook Facilitated efficient information sharing with Microsoft Outlook's task management features
- Facilitated interpretation services within healthcare industry settings
- Assisted customers with inquiries and concerns promptly Provided support to ensure satisfaction during service interactions Resolved customer issues efficiently to enhance overall experience
- Facilitated Spanish language instruction to enhance communication skills
- Demonstrated fluency in Spanish and English, facilitating effective communication across diverse audiences
- Exhibited meticulous attention to detail in all tasks and projects
- Executed dental assisting duties, ensuring efficient patient care and support during procedures
- Ensured strict adherence to patient confidentiality protocols and regulations
- Executed computer operations to ensure system functionality and efficiency
- Utilized Microsoft Access to support data management tasks Assisted in developing database solutions for project needs Maintained data integrity through regular updates and audits
- Cultivated comprehensive office experience through diverse administrative tasks
- Facilitated communication and collaboration in multiple languages to enhance team effectiveness
- Performed CPR in emergency situations to assist individuals in need Supported teams in executing lifesaving measures during critical incidents Provided immediate aid through CPR to stabilize victims before further medical help arrived
- Conducted comprehensive patient assessments to evaluate health status and identify care needs
- Utilized Microsoft Office applications to support daily tasks and improve team collaboration Assisted colleagues in navigating Microsoft Office tools to complete assignments efficiently Contributed to project documentation using Microsoft Office software
- Performed word processing tasks to support team documentation efforts Assisted in creating and formatting documents to facilitate communication Utilized software tools to produce clear and organized written materials
- Monitored and recorded vital signs to ensure patient health and safety
- Assisted teams in completing projects on schedule and within budget parameters Supported project initiatives by coordinating team efforts and resources Facilitated effective communication among stakeholders to promote project alignment
- Facilitated presentation and explanation of treatment plans to enhance patient understanding
- Assisted teams in completing tasks collaboratively to achieve project goals Supported group efforts to enhance communication and efficiency among team members Contributed to a positive team environment by sharing knowledge and resources
- Facilitated understanding and compliance with HIPAA regulations among team members Assisted in developing processes to ensure adherence to privacy standards Supported the implementation of training programs for HIPAA compliance
- Assisted in managing medical records efficiently Supported accurate documentation of patient information Facilitated the organization of health records for easy access
- Assisted in implementing electronic medical record systems to streamline patient data management Contributed to the installation and maintenance of EMR platforms, supporting seamless healthcare operations Participated in the deployment of EMR systems, enhancing data accessibility for healthcare providers
- Maintained certification as a current BLS CPR provider to ensure readiness in emergency situations
- Monitored and recorded vital signs to ensure patient health and safety
- Supported teams in executing software tasks effectively Assisted colleagues in troubleshooting technical issues Contributed to the completion of basic computer operations
- Cultivated strong interpersonal relationships to enhance team collaboration
- Executed clerical tasks to ensure efficient office operations
- Assisted in organizing and maintaining medical records for accurate patient information Supported healthcare professionals with the retrieval and management of patient documentation Updated patient files to ensure compliance with medical standards
- Achieved certification in nitrous oxide administration, ensuring compliance with safety standards
- Assisted customers with inquiries and concerns in a timely manner Supported sales initiatives by providing product information and recommendations Facilitated a positive customer experience through effective communication
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted during dental exams and treatments by organizing instruments and materials Supported dental professionals in providing patient care throughout procedures Facilitated patient comfort during examinations and treatments
- Assisted patients with routine eye examinations Helped doctors in performing procedures and treatments Supported administrative tasks in the ophthalmology clinic
- Assisted in maintaining sterilization protocols to ensure equipment readiness Supported team in executing sterilization procedures for safe operations Helped implement best practices for sterilization processes to enhance safety
- Demonstrated exceptional verbal and written communication skills in diverse professional settings
- Executed precise charting techniques to enhance data visualization
- Leveraged telehealth expertise to enhance patient access to healthcare services
- Administered daily operations within a medical office environment
- Delivered comprehensive patient care by assessing needs and implementing treatment plans
- Assisted in conducting medical imaging procedures to support patient diagnostics Provided support to healthcare teams in the preparation and maintenance of imaging equipment Helped maintain accurate patient records related to imaging tests
- Executed sterilization protocols for medical instruments to ensure compliance with health standards
- Documented and organized patients' medical histories to ensure accurate health records
- Administered and processed x-ray imaging procedures with certification expertise
- Executed laboratory procedures and experiments to ensure accurate results
- Provided first aid support to individuals in need Assisted in administering basic medical care during emergencies Responded quickly to medical situations with appropriate first aid measures
- Assisted in team training to improve collaboration and efficiency Contributed to team meetings to promote open communication and idea sharing Supported team members in achieving project milestones
- Facilitated patient interactions to enhance care delivery and support patient needs
- Medical Records
Certification
- Driver's License
- Personal Lines License
- Bls aed
- AED Certification
- BLS Certification September 2023 to September 2025
- Phlebotomy September 2022 to September 2024
- CPR Certification
- Certified Dental Assistant
- Certified Notary Public
- Certified Phlebotomy Technician
- X-Ray Certification
- First Aid Certification
- Nitrous Oxide Certification
- Class D
Languages
Spanish - Fluent
Bilingual - Fluent
Interpretation - Fluent
Multilingual
Additional Information
Phlebotomy
Timeline
Surgical Assistant
Greenville Oral Surgery Partners
01.2025 - Current
Clinical Lead Assistant
SC Dental Sleep and TMJ
06.2019 - 10.2024
Dental Assistant
Kool Smiles Dentistry
02.2017 - 04.2019
Bilingual Licensed Sales Agent
Drivers Choice Insurance
11.2013 - 02.2017
US NAVY RESERVES
02.2003 - 08.2006
Certified Nursing Assistant
Bon Secours
04.2001 - 04.2002
Phlebotomy course (Certificate) - undefined
Phlebotomy training specialists
MEDICAL ASSISTANT PROGRAM - undefined
VIRGINIA COLLEGE
CERTIFIED NURSING ASSISTANT PROGRAM (Certificate) - undefined
Greenville Technical College