Amber Brannen
Coatesville,PA
Summary
Enhanced patient satisfaction rates through targeted service improvements.
Assisted in onboarding new employees through structured training sessions. Supported team members in understanding company policies and procedures. Facilitated knowledge sharing among staff to enhance overall performance.
Overview
7
7
years of professional experience
Work History
Medical Assistant
AFC Urgent Care
Downingtown, PA
11.2025 - Current
- Administered patient care and assisted with examinations to enhance overall clinic efficiency.
- Managed electronic health records, ensuring accuracy and compliance with HIPAA regulations.
- Coordinated patient scheduling, optimizing workflow and reducing appointment wait times.
- Trained new staff on clinical procedures and office protocols to maintain high service standards.
- Implemented patient follow-up systems, improving continuity of care and patient satisfaction rates.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
Mainline Health, Glen Mills
Glen Mills
08.2023 - 09.2025
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provide assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Always adhered to HIPAA regulations regarding safeguarding confidential patient information.
- Scheduled appointments for patients via phone and in person.
Lead Teacher
Ducklings Early Learning Center, Landenberg
Landenberg
03.2021 - 03.2023
- Collaborated with colleagues to develop innovative lesson plans that met state standards
- Created and maintained a positive learning environment for all students, including those with special needs
- Established positive relationships with parents by engaging them in their child's education
- Assessed student progress regularly using formative and summative assessments.
- Monitored classroom instruction on a regular basis through observation
- Summary Skills Experience feedback, and collaboration with teachers.
- Assisted in resolving conflicts between students, families, and staff members
Home Health Aid
Relative Care, West Grove
West Grove
01.2019 - 05.2021
- Administering daily medicines
- Noticing changes in health condition
- Assisting with personal care and daily living needs
- Running errands
- Housekeeping
- Monitoring vital signs
- Providing companionship
- Helping with medication management
- Glucose checks
- Travel to doctor appointments
Dental Assistant
Oral Surgery, Kennett Square
Kennett Square
08.2020 - 02.2021
- Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly
- Organized dental equipment and supplies to ensure efficient patient care operations
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Scheduled appointments for patients using the office management system software
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Took impressions and X-rays in support of patient evaluation and diagnostic care.
- Monitored vital signs before, during and after sedated procedures
- Assisted with IV insertion and medication pass
Education
Associate In Applied Science (A.A.S.) - Medical Assisting
Delaware County Community College
Media, PA05.2023
Certification - Dental Assisting
Contemporary Health Career Institute
Exton, PA07.2020
High School Diploma - undefined
Milton Hershey School
Hershey, PA06.2018
Skills
- Mastered medical terminology to enhance communication within healthcare teams
- Executed phlebotomy procedures to ensure accurate blood sample collection
- Optimized patient flow management processes to enhance operational efficiency
- Assisted in maintaining HIPAA compliance through adherence to regulations Supported basic life support (BLS) training initiatives Aided in understanding and executing medical procedures effectively
- Executed EKG setup and monitoring procedures to ensure accurate cardiac assessments
- Executed comprehensive housekeeping tasks to ensure cleanliness and organization of facilities
- Managed inventory levels and restocked lab supplies to ensure operational efficiency
- Executed collection and processing of specimens to ensure accurate analysis
- Oversaw vital signs monitoring to ensure patient health and safety
- Administered injections with precision and adherence to safety protocols
Timeline
Medical Assistant
AFC Urgent Care
11.2025 - Current
Medical Assistant
Mainline Health, Glen Mills
08.2023 - 09.2025
Lead Teacher
Ducklings Early Learning Center, Landenberg
03.2021 - 03.2023
Dental Assistant
Oral Surgery, Kennett Square
08.2020 - 02.2021
Home Health Aid
Relative Care, West Grove
01.2019 - 05.2021
Associate In Applied Science (A.A.S.) - Medical Assisting
Delaware County Community College
Certification - Dental Assisting
Contemporary Health Career Institute
High School Diploma - undefined
Milton Hershey School