Alissa Gomez
Chino,CA
Summary
Capable Information Technology Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
7
7
years of professional experience
Work History
Information Technology Specialist
United States Army
Various Locations
07.2018 - Current
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Deployed virtual machines using VMware vSphere ESXi or Hyper-V technologies.
- Managed active directory users, groups, OU's, GPO's to ensure proper access levels are met based on organizational policies.
- Ensured compliance with government regulations regarding Information Technology Security policies.
- Configured local area networks using routers, switches, hubs and other networking equipment.
- Used remote login tools to assist clients with technical and product questions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Systems Administrator SkillBridge/CSP Assosiate
L3Harris
Anaheim, CA
09.2022 - 02.2024
- Key support person on customer specified isolated (air gapped) network.
- Provide onsite technical support to network enterprise.
- Troubleshoot, diagnose, and resolve issues related to hardware, software, networks and operating systems.
- Provide technical support on all hardware/software and office peripherals issues with a timely resolution.
- Setup, install, and configure hardware and equipment as needed. Test for network connectivity.
- Verify that all hardware/software has latest updates, support entire IT team with tasks as needed.
- Experience in hardware replacement on workstations and laptops. Monitored assets management.
- Experience on installation/repair of Windows 10, and Microsoft Office Suites 2013 and 2016.
- Utilize Microsoft Active Directory to administer user account creation and group permissions.
- Able to perform other duties assigned by management. Organizational skills and Team player.
Cashier/Cook
Dickeys BBQ Pit
Brea, CA
01.2017 - 05.2018
- Provided friendly customer service by addressing guests needs promptly and courteously.
- Stocked service areas with supplies during slow periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated cash register accurately to process payments from customers.
Education
Some College (No Degree) - Cyber Security
City College of San Francisco
San Francisco, CA01-2024
Some College (No Degree) - General Studies
University of Maryland Global Campus
Adelphi, MD01-2020
Skills
- End-User Support
- Time Management
- Training and Development
- Microsoft Word
- IT Service Management
- Computer Skills
- Security Certified
Timeline
Systems Administrator SkillBridge/CSP Assosiate
L3Harris
09.2022 - 02.2024
Information Technology Specialist
United States Army
07.2018 - Current
Cashier/Cook
Dickeys BBQ Pit
01.2017 - 05.2018
Some College (No Degree) - Cyber Security
City College of San Francisco
Some College (No Degree) - General Studies
University of Maryland Global Campus