Alissa Gray
Berea,KY
Summary
Management Professional with experience overseeing daily operations and delivering exceptional guest service. Skilled in communication, organization, and problem-solving to maintain efficient workflows and a professional environment. Experienced in preparing financial reports, managing budgets, and handling administrative responsibilities with accuracy and reliability. Known for supporting team operations, adapting to changing demands, and consistently enhancing client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Pet Caregiver
WAG!
- Maintain records at each session, including time, distance, and duration of dog walks
- Update notes about the pet's behavior, feeding, playtime, and potty time for the pet parent.
- Provide compassionate care to dogs of all breeds, ages, and temperaments.
- Walk and exercise the dogs in accordance with the owner's instructions.
- Maintained a 5-star rating.
- Appointment Based
Guest Services Supervisor
NASCAR
Lincoln, AL
- Greeted race fans upon arrival, offered assistance, and answered questions.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Analyzed guest feedback data to identify trends and recommend process improvements
- Ensured adherence to company policies and procedures, maintaining compliance across all service areas
- Facilitated event planning and management to enhance community engagement for upcoming races.
- Engaged with potential fans and distributed merchandise at events.
- Organized and managed private track events to enhance customer experience and engagement.
Front Desk Manager
Seabury Gym
Berea College
2025 - Current
- Run daily financial reports, process membership payments, and deliver deposits and reports to Lincoln Hall (financial office).
- Oversee facility operations by monitoring and reporting on the condition, usage, and headcount of gym spaces, including the pool, dance studio, track, and fitness center.
- Coordinate staff training sessions in collaboration with aquatics management to ensure compliance and safety standards.
- Provide high-quality customer service by assisting members, resolving issues, and processing membership sales.
- Maintain facility cleanliness and support a safe, welcoming environment for all patrons..
- Oversaw the preparation of reconciliation reports to ensure the accuracy of financial data. Collaborated with finance teams to identify and rectify discrepancies.
- Process P-card purchases for the Seabury Center budget and Berea College Athletics budget. Supported tracking of additional purchases to maintain budget accuracy. Collaborated with team members to ensure timely updates to budget records.
Receptionist/ Manger
Scenthound
04.2023 - 08.2024
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure the safety of employees and guests.
- Prepared welcome packages for new hires containing relevant paperwork and other important details.
- Conducted regular staff meetings to ensure the team was up-to-date on new products, services, and policies.
- Provided exceptional customer service by responding quickly to inquiries and addressing any complaints or concerns promptly.
- Assisted grooming staff with nail clipping, blow-drying, and combing during peak hours and holidays.
Associate Lead With Keys
PetSmart
Oxford, AL
01.2021 - 04.2023
- Improved customer service by projecting a friendly and knowledgeable attitude. Completed store opening and closing procedures.
- Trained and mentored new employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Processed cash, credit, debit, and check payments as well as accepted and processed customer returns.
- Counted out cash drawers and balanced totals.
- Opened and closed the store by counting registers, making deposits, and storing and filing all daily paperwork.
- I used weekly financial data to analyze company growth and optimize operational strategies.
- Offering hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lincoln High School
Lincoln, ALBBA - Management
Berea College
05-2028
Skills
- Adaptability
- Critical Thinking
- Oral Communication
- Ability to Learn Quickly
- Time management
- Guest services management
- Accounts reconciliation
- Strong leadership
- Employee scheduling
- Cash handling proficiency
- Loss prevention strategies
- Budgeting and finance
Accomplishments
- Earned “Associate of the Month” Award
- Earned “Associate of the Quarter” Award
- Earned a certificate for best salesman in the district of Alabama for charity
Timeline
Receptionist/ Manger
Scenthound
04.2023 - 08.2024
Associate Lead With Keys
PetSmart
01.2021 - 04.2023
Pet Caregiver
WAG!
Guest Services Supervisor
NASCAR
Front Desk Manager
Seabury Gym
2025 - Current
High School Diploma -
Lincoln High School
BBA - Management
Berea College