Alissa Johnson
Indio,CA
Summary
Customer-focused sales associate with understanding of industry dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives while building relationships with clients and always making them feel welcomed.
Overview
6
6
years of professional experience
Work History
Sales Associate
Talbots
01.2018 - Current
- Greeted customers upon entry to store.
- Responsible for guest satisfaction throughout their shopping experience.
- Maintained knowledge of current fashion trends.
- Confident with high influx work environment, especially during busy seasons.
- Able to multitask and assist customers.
- Maintained a good balance with team members in order to work together to ensure every customer left feeling confident, taken care of, and welcomed.
- Made recommendations to customers depending on their individual styles.
- Created relationships with customers through styling appointments which created long lasting loyalty.
- Created and organized store displays.
- Opened and closed the store following store procedure.
Lead Hostess & Busser
Okura Robata Grill & Sushi bar
05.2023 - 05.2024
- Greeted customers upon entry to the restaurant.
- Handled reservations and walk-ins while seating 450+ per night
- Charted restaurant seating map, allowing for seating requests from guests while being mindful of server load.
- Took takeout orders with POS system along with payment.
- Created relationships with guests during dining experience.
- Cleaned tables in timely manner in order to seat reservations and walk-ins.
- Maintained clean work environment.
- Responsible for serving guests to ensure customer satisfaction.
Client Consultant/Receptionist
IGS Solutions
09.2022 - 10.2023
- Greeted customers upon entry.
- Able to diligently multitask while assisting customers.
- Confident with high influx work environment.
- Knowledge with checking authentic IDs and different forms of Identification.
- Experience with Indica Online POS system
- Recommended products based off of customers’ needs and preferences.
- Created professional and caring relationships with clients.
- Able to adhere to other positions when needed.
- Assisted with opening and closing procedures.
Education
High School Diploma -
Shadow Hills High School
01.2019
Skills
- Written and verbal communication
- Sales expertise
- POS system operation
- Problem solving
- Customer needs assessment
- Time management
- Customer Service
- Team leadership and collaboration
- Order processing
- Following opening/closing procedure
- Retail Experience
- Loyalty Program Promotion
- Relationship Building
- Telephone And Front Desk Reception
- Stock Replenishment
Timeline
Lead Hostess & Busser
Okura Robata Grill & Sushi bar
05.2023 - 05.2024
Client Consultant/Receptionist
IGS Solutions
09.2022 - 10.2023
Sales Associate
Talbots
01.2018 - Current
High School Diploma -
Shadow Hills High School