Alissa Killebrew

Ambitious individual with 16 years of customer service, sales, and cash handling experience. 10 years of learning in a Spanish Speaking environment, and achieving counting in Spanish, and handling simple transactions with Spanish speakers. Comprehensive in cultural diversity. Problem solving skills, and finding solutions to issues. Open and honest communicator. Manages working in a fast pace environment. Multitasker that knows how to do more than one thing at a time. Friendly and welcoming customer service. Highly organized and loves to work in a clean environment. A record in cultivating and sustaining robust client partnerships through personalized communication and service excellence. Recognized for exceptional customer service, adept in identifying tailored financial solutions that enhance client satisfaction and retention. Experienced in lobby leadership, fraud prevention, and compliance management, effectively managing risks while promoting a positive and productive team environment. Committed to delivering measurable outcomes, ensuring optimal client experiences, and positioning organizations for long-term success. Reviewed customer accounts and provided high-level account information including balances, due dates, and payment status during in-branch visits. Accepted and processed payments accurately for current and past-due accounts, ensuring proper posting and documentation. Maintained strict confidentiality and compliance with financial regulations and internal controls. Explained basic account activity and payment timelines while adhering to role limitations and escalation guidelines. Referred customers to appropriate servicing or specialized departments for detailed account inquiries or disputes. Demonstrated strong attention to detail when handling financial transactions and account reviews. Delivered professional customer service while managing sensitive financial discussions in a fast-paced environment.