Djeneba Bah

Client Relationship Consultant IV — March 2024 – Present

Client Relationship Consultant III — July 2023 – March 2024

Client Relationship Consultant II — January 2023 –July 2023

• Provide full-service retail banking support, including opening and maintaining both consumer and business accounts, credit cards, and related products
• Perform teller transactions with a high level of accuracy, including cash handling, deposits, withdrawals, and payments
• Build strong client relationships by identifying financial needs and recommending appropriate banking solutions
• Support multilingual clients by delivering clear, culturally competent banking assistance in multiple languages
• Ensure compliance with all banking regulations, internal policies, and security standards
• Recognized for consistent performance, reliability, and rapid advancement

• Hiring, interviewing, and recruiting new staff.
• Managing employee benefits.
• Creating a safe space for employees and employers.
• Ensuring all policies and procedures are compliant with state laws.
• Staying up to date with any changes and updates made to compliance guidelines.
• Recording and analyzing data.
• Educating staff on compliant guidelines and laws to prevent future violations.
• Being present during state inspections to answer any questions or concerns the inspector(s) may have.

• Prepare and assist individuals and small businesses in completing tax returns and financial documents.
• Proficient math and accounting skills.
• Experience with tax and other financial software.
• Understanding and recognizing tax laws to help better serve customers.
• Organizational and attention-to-detail skill.

• Began as a Crew Trainer before being promoted to a department manager after one year.
• Received favorable performance reviews and four raises since starting.
• ServSafe certified
• Excellent customer service skills
• Excellent written and verbal communication
• Managing and positioning crew members as needed
• Supervising food prep and cooking
• Ordering food and store supplies
• Preparing and serving up to 100 customers per hour every shift

• Accurately process, package and ship all orders according to all regulatory standards.
• Regularly lift and move up to 50 pounds for 8-12 hours
• Completing customer invoices
• Clean and maintain warehouse in compliance with safety standards.