Alissa Killebrew
Louisville,KY
Summary
Detail-oriented professional with 16 years in customer service, sales, and cash handling. Experienced in Spanish-speaking environments, facilitating effective communication and transactions. Skilled in problem-solving, risk management, and compliance, fostering a positive team environment. Committed to enhancing client satisfaction through tailored solutions and strong partnerships, ensuring optimal experiences and long-term success.
Overview
17
17
years of professional experience
Work History
Relationship Banker
Bank of America
New Albany, Indiana
02.2026 - Current
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Educated customers on financial products and services available.
- Assisted clients with account openings and personal banking inquiries.
- Conducted transactions efficiently while ensuring compliance with regulations.
- Monitored account activity for potential fraud or discrepancies effectively.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Client Relationship Consultant IV
U.S. Bank
Louisville, KY
06.2015 - 02.2026
- Developed and retained strong relationships with clients through regular communication and personalized service.
- Identified solutions for new and existing clients by having conversations about their financial needs.
- Engaged in lobby leadership to enhance overall client experience.
- Acknowledged by management for providing exceptional customer service.
- Collaborated with others to discuss new market communications opportunities.
- Managed inventory by ordering necessary branch supplies to ensure smooth operations.
- Handled delegated task such as banker observation coaching and surprise audits.
- Handled cash withdrawals and deposits.
- Opened checking and savings accounts.
- Facilitated the opening of business accounts, assisting entrepreneurs with their banking needs.
- Booked personal and business credit cards.
- Provided mortgage referrals to clients, connecting them with mortgage specialists to meet their needs.
- Set up tabling events in store to gain more customers.
- Assisted customers with online and mobile banking.
- Scheduled appointments on the scheduling tool.
- Handled fraud claims and disputes.
- Executed branch notifications to ensure timely communication of important updates and procedures.
- Rectified customer issues and concerns.
- Fraud risk management and compliance management.
- Trained and developed new staff members, enhancing team productivity and customer service skills.
- Promoted a positive work environment through effective team leadership and communication skills.
Assistant Manager
Dollar General
Louisville, KY
03.2015 - 06.2015
- Supervised daily operations, ensuring compliance with company standards and policies.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Coached and mentored employees through training and performance monitoring to enhance team capabilities.
- Implemented inventory control measures to effectively manage stock levels and meet customer demands.
Pharmacy Technician
Walgreens
Louisville, KY
09.2014 - 03.2015
- Processed and dispensed prescription medications accurately and efficiently, ensuring compliance with regulatory standards.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Managed medication refills, provided guidance on over-the-counter products, and confirmed insurance benefits for improved patient care.
- Provided exceptional customer service to enhance patient experience in the pharmacy.
- Delivered exceptional customer service to enhance patient satisfaction.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
- Restocked shelves and prepared expired drugs for return.
- Ensured cleanliness and organization in pharmacy to meet health and safety compliance.
Head Cashier
Save A Lot Grocery Store
Louisville, KY
09.2009 - 09.2014
- Trained and supervised a team of cashiers to deliver exceptional customer service and maintain operational efficiency.
- Authorized discounts and special actions to resolve customer disputes, enhancing customer satisfaction and loyalty.
- Resolved issues with cash registers, card scanners and printers.
- Participated in cross-training to understand functions of various departments. of other departments to provide coverage and keep store operational.
- Rectified discrepancies between accounting records and cash drawer by investigating daily transactions, ensuring accurate financial reporting.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Developed training and mentoring procedures, fostering team member performance and aligning skills with store needs.
- Assisted customers in locating specific products and provided detailed product information. find specific products, answered questions and offered advice.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Education
High School Diploma -
Central High School
Louisville, USASkills
- Client Relationship Development
- Client Onboarding
- Fraud Risk Assessment
- Compliance Management
- Transaction Processing
- Financial Coaching
- Customer Engagement
- Client Retention
- Sales
- Customer Service
- Problem Solving
- Adaptability
- Multitasking
- Team Leadership
- Financial Inventory Management
- Communication
- Diversity Engagement
Languages
Spanish, Elementary
Timeline
Relationship Banker
Bank of America
02.2026 - Current
Client Relationship Consultant IV
U.S. Bank
06.2015 - 02.2026
Assistant Manager
Dollar General
03.2015 - 06.2015
Pharmacy Technician
Walgreens
09.2014 - 03.2015
Head Cashier
Save A Lot Grocery Store
09.2009 - 09.2014
High School Diploma -
Central High School