- Cooking
- Reading
- Piano
- Ukulele
- Animals
- Gardening
Alissa Meadows-Mcgraw
Gilbert,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Behavioral Therapist
Soar Autism Center
09.2025 - Current
- Teach and reinforce clients to habituate healthy behavioral skills and communication methods according to individualized treatment plans designed by Board Certified Behavioral Analysts (BCBAs)
- Collect and record data daily to keep record of patients treatment plan
- Collaborate with team members and families of patients to ensure consistency of therapeutic approaches
- Respond quickly to emergency situations requiring urgent intervention and critical thinking
- Implemented evidence-based therapeutic techniques to enhance client engagement and progress.
- Monitored client behavior and progress, adjusting strategies as necessary for optimal outcomes.
Shift Supervisor
Starbucks Coffee Company
11.2018 - 09.2025
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new baristas, enhancing team performance and customer satisfaction.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored staff performance, providing feedback to improve service quality and operational efficiency.
- Developed scheduling plans to align workforce with peak business hours, maximizing productivity.
- Resolved customer complaints effectively, fostering a positive environment and loyalty among patrons.
- Conducted regular safety audits, ensuring compliance with company policies and health regulations.
- Collaborated with management to drive promotional initiatives, increasing store visibility and sales growth.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
All Purpose Clerk
Fry's Food and Drug Store
San Tan Valley, AZ
10.2017 - 11.2019
- Maintained inventory accuracy through regular stock assessments and replenishment.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Supported special events within the store, helping create a memorable experience for customers.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Processed customer transactions quickly, accurately, and with excellent customer service skills.
- Crosstrained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Promoted a safe working environment by adhering to safety protocols throughout the store.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe12-2026
Skills
- Experienced in resolving guest concerns with professionalism and a solution-focused approach
- Calm, professional demeanor under pressure with a focus on hospitality
- Highly empathetic with a positive and friendly tone
- Positive reinforcement
- Solution-focused, patient, and understanding Driven to find effective solutions and improve experiences
- Behavioral intervention
- Collaborative Problem-solving
- Applied behavior analysis
- Consistently upholds positive outlooks and perspectives
- Excellent communication among peers to ensure fluidity of service
- Team leadership experience, including shift coordination and staff mentoring
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Certification
- RBT Certification - December 2025 to current
- Certified under the BACB to enact therapeutic behavioral practices with clients
Interests
Timeline
Behavioral Therapist
Soar Autism Center
09.2025 - Current
Shift Supervisor
Starbucks Coffee Company
11.2018 - 09.2025
All Purpose Clerk
Fry's Food and Drug Store
10.2017 - 11.2019
Bachelor of Arts - Psychology
Arizona State University
AWARDS
Partner of the Quarter (Starbucks): Recognized by peers for outstanding leadership, reliability, and service excellence., Moves of Uncommon Greatness (Starbucks): Awarded by store manager for quickly adjusting to new system changes and helping the team stay organized while coaching others to meet company standards.