Marissa Brown
Durham,NC
Summary
Dedicated healthcare administrative professional with more than 10 years of experience supporting busy medical practices through front office operations, and office management. Proven ability to deliver exceptional patient service while maintaining accuracy, confidentiality, and efficiency in fast-paced healthcare environments. Recognized for strong organizational skills, professionalism, and the ability to build positive relationships with patients, providers, and multidisciplinary teams. Seeking a long-term opportunity where I can contribute my administrative expertise while continuing to grow within the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Office Manager
Holistic Wellness Group
Fredericksburg, VA
11.2023 - 02.2026
- Oversee daily administrative operations for wellness practice.
- Manage appointment scheduling, patient communications, and provider calendars.
- Coordinate patient intake, documentation, and electronic medical records while ensuring HIPAA compliance.
- Process referrals, insurance authorizations, and administrative documentation.
- Train and support office staff while maintaining efficient office workflows.
- Resolve patient concerns professionally and ensure a high level of customer service.
- Maintain confidential records, office supplies, and operational procedures to support seamless clinic operations.
Medical Administrative Assistant
Premier Allergist
Woodbridge, VA
11.2020 - 05.2023
- Managed front office operations for a high-volume allergy and immunology practice, ensuring efficient patient flow and exceptional customer service.
- Scheduled patient appointments, allergy testing, immunotherapy visits, and provider follow-ups while maintaining accurate provider calendars.
- Verified insurance eligibility, processed referrals, and obtained prior authorizations.
- Maintained accurate electronic medical records by documenting patient information, scanning medical records, and ensuring HIPAA compliance.
- Registered patients, collected copayments, updated demographic and insurance information, and resolved insurance-related inquiries.
- Coordinated communication between patients, providers, pharmacies, and insurance companies to facilitate continuity of care and improve patient satisfaction.
- Answered and managed high-volume multi-line phone systems, responding promptly to patient inquiries and appointment requests.
- Supported daily administrative operations by managing medical documentation, processing incoming correspondence, maintaining office organization, and assisting providers with administrative needs.
Caregiver
Assured Home Health
04.2017 - 09.2019
- Assisting with personal care: bathing and grooming, dressing, and exercise
- Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
- General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
- Mobility assistance
- Personal supervision: providing constant companionship and general supervision
- Assistance with Transportation
- Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
- Back-up care (or respite) services: providing other caregivers a break
- Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning
- Health monitoring: following a care plan and noticing any changes in the individual's health, recording and reporting any differences
Education
Diploma - Medical Assistance
EVEREST COLLEGE
Woodbridge, VA01.2015
Skills
- Healthcare Administration & Office Management – Experienced in managing daily office operations while maintaining efficiency, organization, and professionalism in fast-paced medical environments
- Patient-Centered Communication – Skilled at building trust with patients through compassionate, respectful, and solution-focused communication
- Behavioral Health Awareness – Knowledgeable in supporting behavioral health practices and working with diverse and high-risk patient populations with empathy and professionalism
- Organization & Attention to Detail – Highly organized with a proven ability to manage multiple priorities, maintain accurate medical documentation, and ensure compliance with healthcare regulations
- Insurance & Medical Practice Coordination – Experienced with insurance verification, referrals, prior authorizations, scheduling, and coordinating care between patients, providers, and insurance companies
- Problem Solving & Critical Thinking Resourceful in resolving scheduling conflicts, patient concerns, administrative challenges, and workflow issues
- Leadership & Team Collaboration – Strong ability to work collaboratively with physicians, nurses, therapists, and administrative staff while supporting efficient office operations and mentoring team members when needed
- Adaptability & Professional Integrity Thrives in fast-paced healthcare settings, quickly learns new systems and procedures, maintains confidentiality, and consistently demonstrates professionalism and dependability
Certification
- CPR Certification
- Medical Assistance Diploma
Timeline
Front Office Manager
Holistic Wellness Group
11.2023 - 02.2026
Medical Administrative Assistant
Premier Allergist
11.2020 - 05.2023
Caregiver
Assured Home Health
04.2017 - 09.2019
Diploma - Medical Assistance
EVEREST COLLEGE
Additional Information
Authorized to work in the US for any employer