Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jennifer Colon

Milford,CT

Summary

I am a dependable professional in the healthcare sector with seven years of diverse experience across multiple roles. My background includes direct customer care, serving as a health insurance representative, managing medical billing processes, and acquiring expertise in various administrative and clinical areas that I can apply to this position. I am well-prepared, adaptable, and have specific experience handling medical and other healthcare-related phone calls, including troubleshooting patient inquiries and explaining coverage details. I am eager to advance my career within the healthcare industry and contribute my broad skill set to a dynamic team.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Office Associate/medical Receptionist

Southern New England ent
11.2023 - Current
  • Oversaw the translation of medical reports into standardized alphanumeric codes to enhance accuracy. Guided the review of coding assignments to ensure compliance and quality. Managed the preparation and submission of claims, while monitoring payment statuses for healthcare providers.
  • Oversaw scheduling and management of patient appointments to enhance operational efficiency.
  • Directed patient check-in and check-out processes to ensure a smooth visit experience. Managed verification of insurance eligibility and benefits to facilitate patient care.
  • Supervised collection of patient information and updates to medical records for accuracy.
  • Coordinated referrals, tests, and follow-up appointments to optimize patient outcomes.
  • Engaged with patients to provide clear communication on procedures, instructions, and care plans.
  • Handled phone calls, emails, and patient inquiries to maintain high service standards.
  • Facilitated billing payments and claims processing to support financial operations.
  • Upheld patient confidentiality and ensured compliance with HIPAA regulations to protect sensitive information.

PCA Personal Care Assistant

Benchmark Senior Living
10.2019 - 2023

Assisted nursing staff by providing essential patient care. Supported patients with daily activities such as feeding, bathing, and dressing. Facilitated patient mobility and ensured cleanliness by changing linens and aiding in medication intake.

Organized and confirmed patient appointment schedules to enhance operational efficiency.

• Check patients in and out of visits

• Verify insurance eligibility and benefits

• Collect patient information and update medical records

• Coordinate referrals, tests, and follow-up appointments

• Communicate with patients about procedures, instructions, and care plans

• Answer phone calls, emails, and patient inquiries

• Assist with billing, payments, and claims processing

• Maintain patient confidentiality and comply with HIPAA regulations

Cashier

Walmart
01.2014 - 04.2015
  • Managed cash register operations and executed cash transactions with customers.
  • Executed scanning of goods and processed customer payments efficiently.
  • Processed customer transactions by issuing receipts and refunds. Assisted customers with coupon redemption and ticket modifications.
  • Addressed customer complaints by guiding clients through resolution processes and providing pertinent information.

Education

High school or equivalent - undefined

Shelton High School
Shelton, CT
02.2013

Skills

Monitored and recorded vital signs to ensure patient health and safety

  • Referral coordination
  • Care coordination and follow-up scheduling
  • HIPAA compliance and patient confidentiality
  • Medical billing and claims processing

Assisted in coordinating dispatch operations to ensure timely delivery of goods Supported team members in managing logistics and scheduling tasks effectively Contributed to maintaining accurate records of shipments and deliveries

Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams

Executed typing tasks with precision and efficiency over four years

Executed medication administration protocols to ensure patient safety and compliance

Assisted in assembling components for various projects Supported team members in achieving project milestones Contributed to maintaining a safe and organized workspace

Assisted in organizing and packing items for efficient transport Supported team members in maintaining inventory accuracy during packing processes Contributed to timely completion of packing tasks to meet project deadlines

Demonstrated exceptional organizational skills through effective project management and task prioritization

Leveraged advanced computer skills to enhance operational efficiency over five years

Delivered comprehensive patient care by assessing needs and implementing treatment plans

Administered Windows operating systems to ensure optimal performance and security

Facilitated English language instruction to enhance communication skills

Oversaw call center operations, ensuring efficient service delivery and team performance

Conducted thorough patient observations to ensure accurate health assessments

Managed veterinary care and treatment plans for diverse animal species

Oversaw daily operations within a medical office environment

Navigated complex employment and labor law regulations to ensure compliance and mitigate risks

Assisted customers with banking inquiries and transactions Supported team members in achieving daily operational goals Contributed to maintaining accurate financial records

Assisted in organizing and maintaining office files and records Supported team members with administrative tasks to enhance productivity Coordinated schedules and appointments to optimize time management

Utilized medical terminology to enhance communication and documentation accuracy

Oversaw shipping operations to ensure timely delivery of products

Assisted visitors with check-in and check-out processes Provided information about hotel services and local attractions Supported front desk operations by managing phone inquiries and reservations

Optimized time management strategies to enhance productivity and efficiency

Oversaw daily operations within dental office to ensure efficient patient flow

Assisted in selecting and packing orders for timely delivery Supported inventory management by organizing products efficiently Collaborated with team members to maintain a clean and safe work environment

Executed phone triage to efficiently assess and prioritize incoming calls

Executed clerical tasks to ensure efficient office operations

Executed data entry tasks with precision and attention to detail

Assisted patients with daily living activities to promote comfort and well-being Supported nursing staff in administering medications and monitoring patient conditions Collaborated with healthcare teams to ensure effective patient care plans

Executed inventory management and order fulfillment processes in a fast-paced warehouse environment

Assisted in typing documents and reports for team projects Supported colleagues by transcribing meeting notes and correspondence Contributed to efficient communication through accurate data entry

Monitored and recorded vital signs to ensure patient health and safety

Certification

  • EKG
  • May 2018 to Present
  • Technicians are medical practitioners who administer tests to determine the cardiovascular health of patients. Their primary duties include performing diagnostic tests on patients, monitoring patient blood pressure and collecting medical data for use by doctors.
  • CNA/HHA
  • February 2018 to February 2020
  • Primary responsibility is to assist patients with their daily activities. While some CNAs may have additional responsibilities such as administering medication the core functions of a CNA on the job include: Bathing and dressing patients. Taking vital signs.
  • CPR Certification
  • First Aid Certification

Additional Information

  • Skills
  • Customer Service, Communications, Typing
  • SKILLS
  • Matured to handle work pressure and emotional stress.
  • Ability to push, move, lift and call 50 pounds of work.
  • Excellent communication, coordination, and empathy for others.
  • Ability to read, and interpret documents.
  • Mathematical skills and the ability to handle transactions quickly and accurately.
  • Positive, helpful attitude towards customers, including the ability to speak clearly and convey information accurately.

Timeline

Business Office Associate/medical Receptionist

Southern New England ent
11.2023 - Current

PCA Personal Care Assistant

Benchmark Senior Living
10.2019 - 2023

Cashier

Walmart
01.2014 - 04.2015

High school or equivalent - undefined

Shelton High School