Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Amanda Pack

Nashville,TN

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Senior Sales Representative

MAPCO
Nashville-Davidson, TN
06.2025 - Current
  • Managed inventory of convenience store items, including snacks, beverages, and automotive supplies
  • Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
  • Provided excellent customer service to all gas station patrons, ensuring a positive experience
  • Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers
  • Maintained a clean and organized work area, including the gas station counter and convenience store displays

Phleb / CS Representative I - Exam One

Quest Diagnostics
Nashville, TN
06.2016 - Current
  • Mobile paramed examiner. w
  • Conducted thorough examinations of mobile devices, including smartphones and tablets, to gather evidence for investigations.
  • Traveled from home to home to collect specimens and medical questionnaire for life insurance
  • Answers multiple phone lines, scheduled appointments. Also scheduling for the other examiners.

Cosmetologist

Freelancer/ Self Employed
Nashville, TN
08.2013 - Current
  • Delivered personalized hair and skincare consultations to enhance client satisfaction.
  • Delivered comprehensive cosmetic services to enhance client appearance and satisfaction.
  • Maintained up-to-date knowledge of industry trends and techniques to provide innovative services.
  • Developed strong client relationships through effective communication and customer service skills.
  • Streamlined appointment scheduling processes to improve operational efficiency and reduce wait times.
  • Enhanced product sales by recommending tailored beauty products based on individual client needs.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
  • Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Offered professional cuts, color services and extensions to salon customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Education

High school diploma or GED - undefined

Phlebotomy - Technical school

Tennessee Technology Center
Nashville, TN
04.2010

Phlebotomy - Phlebotomy

Tennessee Tech technology Center of applied technology
Nashville, TN
04.2010

Cosmetology

Volunteer Beauty Academy
Nashville, TN
08.2004

Skills

Established and executed tourniquet protocols to enhance patient comfort and streamline blood collection processes

Assisted in executing marketing strategies that contributed to increased sales Supported the development of client relationships to enhance customer loyalty Helped refine sales processes to improve operational efficiency and customer satisfaction

Assisted in enhancing patient satisfaction for geriatric populations through dedicated support Developed personalized care strategies for elderly individuals Built strong relationships with patients and families to promote trust and engagement in care

Assisted in resolving customer issues to improve satisfaction levels Supported team development through focused training sessions and continuous guidance Built strong relationships with clients to enhance retention rates

Assisted in enhancing emergency response outcomes through effective CPR application Supported team growth by organizing regular CPR training sessions Promoted CPR awareness to help increase patient survival rates

Established and executed structured systems for monitoring time allocation to optimize project management efficiency

Executed interpretation and implementation of medical terminology to enhance information exchange in healthcare settings

Engineered and optimized automated blood collection system to enhance clinical compliance and user satisfaction

Led comprehensive training sessions and conducted assessments to reinforce employee safety protocols regarding personal protective equipment (PPE)

Executed straight needle venipuncture procedures to enhance patient experience and uphold sample integrity

Executed comprehensive feasibility studies and technical assessments to enhance evacuated tube system (ETS) implementation

Assisted in improving patient satisfaction by optimizing point-of-care phlebotomy testing devices Supported enhancements in testing accuracy through refined sample collection processes Aided in reducing diagnosis and treatment timelines for patients

Executed specimen collection procedures to ensure adherence to safety standards

Oversaw optimization of specimen storage protocols to enhance integrity and safety of phlebotomy samples

Assisted in improving typing accuracy and documentation processes to support project execution Contributed to team efficiency by providing timely written support Enhanced information accessibility through effective data management practices

Evaluated and recorded vital signs to facilitate timely medical interventions

Executed comprehensive assessments and implemented industry best practices to enhance patient comfort during blood draws

Administered CPR and airway management techniques to deliver critical support during life-threatening emergencies

Oversaw patient sample verification processes to optimize phlebotomy operations

Leveraged diverse computer technologies to drive organizational objectives and enhance process efficiency

Oversaw patient communications by coordinating timely responses to inquiries and concerns

Employed advanced communication techniques to foster effective engagement and comprehension among stakeholders

Assisted in improving patient outcomes by implementing microsampling phlebotomy tools Supported operational efficiency by streamlining blood collection workflows Promoted patient safety and comfort during sampling procedures

Assessed and monitored patient safety protocols to ensure optimal healthcare security

Designed and executed programs to enhance social skills and emotional well-being in children

Assisted in improving patient satisfaction through effective communication and family support Collaborated with healthcare professionals to enhance pediatric service delivery Fostered a supportive environment for pediatric patients, contributing to overall health improvements

Assisted in enhancing user satisfaction through effective mobile device support Supported new hires by streamlining mobile device onboarding for faster access Contributed to operational improvements by optimizing mobile application performance

Assisted healthcare teams in improving patient care for elderly populations through dedicated support Collaborated with colleagues to streamline care delivery processes Fostered a respectful environment that valued the dignity and independence of senior clients

Streamlined appointment scheduling and ensured precise maintenance of patient records

Evaluated market trends to uncover strategic opportunities and secure premium sales agreements

Conducted comprehensive evaluations and analyses of safety-engineered phlebotomy devices to ensure compliance with regulatory standards

Assisted customers by providing personalized service and product suggestions Supported sales initiatives through effective merchandising and engaging promotional setups Fostered teamwork that contributed to improved store operations

Leveraged advanced computer skills to enhance operational efficiency and optimize data management practices

Established and enforced policies to protect patient confidentiality in healthcare communications

Spearheaded patient engagement initiatives and coordinated treatment plans to elevate care quality in women's health and reproductive services

Executed regular inspections and calibrations of medical equipment to ensure operational integrity and safety

Optimized Google Workspace applications to enhance project management and collaboration efficiency

Oversaw data entry operations to ensure exceptional precision and quality control standards

Assisted in improving success rates in venipuncture by using advanced vein finder devices Supported patient satisfaction through the use of technology in medical procedures Aided in enhancing procedural outcomes by refining vein location techniques

Facilitated timely transport of phlebotomy specimens by managing logistics effectively Supported specimen safety and quality through strict adherence to handling protocols Improved organization of transport bags to enhance operational efficiency

Assisted in enhancing employee performance through targeted training programs Supported team development by implementing initiatives that addressed skill gaps Promoted a learning culture to improve engagement and retention

Assisted in improving workflow efficiency by utilizing Microsoft Office applications for project documentation and communication Supported team collaboration by creating engaging presentations and reports Organized data and schedules to help achieve successful project outcomes

Assisted in safe disposal of sharps containers to promote workplace health Supported compliance with safety regulations by managing disposal protocols Aided in optimizing waste management processes to improve safety standards

Assisted teams in completing heavy lifting projects through effective collaboration Supported operational efficiency by implementing safety protocols during lifting activities Contributed to productivity improvements by refining heavy lifting workflows

Orchestrated scheduling coordination and management of patient records to enhance operational efficiency in the clinic

Assisted in processing specimens to achieve timely and accurate results through coordination of collection activities Supported laboratory efficiency by improving specimen handling procedures Promoted compliance with regulatory standards by monitoring collection practices

Implemented and monitored safety protocols to ensure a secure operational environment

Executed butterfly needle venipuncture techniques to enhance patient comfort and streamline procedural workflow

Facilitated patient engagement to collect insightful feedback for enhancing healthcare service quality

Orchestrated strategic route planning initiatives to optimize transportation efficiency

Facilitated customer engagement through effective product demonstrations Supported sales teams with comprehensive product knowledge and presentation resources Fostered collaboration among departments to ensure consistent product messaging during demonstrations

Assisted in driving sales growth through effective product recommendations and strong customer service Enhanced store presentation to attract more customers and improve satisfaction Supported a team-oriented environment that contributed to better sales outcomes

Oversaw system monitoring and troubleshooting activities to ensure optimal operational efficiency

Assisted in enhancing patient satisfaction through effective blood collection methods Supported optimization of phlebotomy workflows to improve turnaround times for lab results Aided in compliance with safety protocols, contributing to a reduction in incident rates

Assisted in improving sample collection quality through effective management of capillary blood tubes Supported accurate sample processing by applying best practices in blood collection techniques Helped maintain high laboratory standards by adhering to collection protocols

Oversaw aliquoting operations for phlebotomy specimens, ensuring sample integrity and adherence to regulatory standards

Executed blood sampling procedures to guarantee precise diagnostics

Leveraged comprehensive expertise in medical laboratory techniques to enhance disease diagnosis accuracy and optimize treatment strategies

Executed comprehensive data analysis to drive strategic decision-making processes

Crafted compelling narratives and persuasive content to effectively convey key messages to diverse audiences

Assisted in blood sample collection processes to support accuracy through management of blood collection tubes Aided in improving laboratory efficiency by organizing blood collection supplies Contributed to high-quality testing outcomes by following best practices in blood sample handling

Assisted in timely sample separation through effective centrifuge operation Supported laboratory efficiency by implementing streamlined sample processing techniques Fostered a collaborative environment to enhance team performance in equipment maintenance and usage

Facilitated patient guidance in relaxation techniques to enhance stress management

Implemented vacutainer method to optimize patient care and improve blood collection efficiency

Oversaw evaluation and enforcement of laboratory protocols and equipment usage to ensure safety standards for personnel

Certification

  • Certified Phlebotomy Technician April 2010 to Present
  • Driver's License July 2025 to October 2027
  • Cosmetology License August 2004 to October 2026 Since obtaining my cosmetology license in 2004, I have cultivated extensive experience within the salon industry, having worked in two established salons for several years. In 2022, I transitioned to a freelance practice, allowing me to further refine my skills and cater to a diverse clientele. Prior to this, I also had the privilege of assisting in educational roles at hair shows. Hair artistry is more than just a profession to me; it's a true passion. I am deeply committed to continuous learning and dedicated to educating others in this ever-evolving field.
  • Certified Phlebotomy Technologist (CPT - NPA)

Languages

English

Timeline

Senior Sales Representative

MAPCO
06.2025 - Current

Phleb / CS Representative I - Exam One

Quest Diagnostics
06.2016 - Current

Cosmetologist

Freelancer/ Self Employed
08.2013 - Current

High school diploma or GED - undefined

Phlebotomy - Technical school

Tennessee Technology Center

Phlebotomy - Phlebotomy

Tennessee Tech technology Center of applied technology

Cosmetology

Volunteer Beauty Academy
Amanda Pack