Keywuna Collins
Chicago,IL
Summary
Fostered a supportive and professional environment that enhanced team dynamics. Delivered exceptional patient care by prioritizing the needs of others. Achieved high standards of performance through unwavering dedication and hard work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Near North Health Service
Chicago, IL
12.2025 - Current
- Administered patient assessments and recorded vital signs to ensure comprehensive healthcare delivery.
- Coordinated patient scheduling and managed electronic health records for optimized clinic operations.
- Assisted in implementing new procedures to enhance workflow efficiency and patient satisfaction.
- Joint commission preparation
- Point of care testing
- Team player. Assisted in Help when team member needed
Medical Assistant
Tapestry 360
Chicago, IL
10.2023 - 04.2025
- Started externship of May got hired in October Of 2023 while working at post office
- Roomed patients, asked for medical history and chief complaint
- Took vitals and recorded in medical charts
- Administered injections, urinalysis
- Prepared examination rooms and sanitized
- Electrocardiogram
- Recorded patients immunization shots.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Diabetic retinopathy exams
PSE Clerk
United States Postal Service, USPS
Chicago, IL
12.2021 - 09.2023
- Sorted mail according to size, shape, and destination
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Provided service and sales to walk-in customers
- Used automated mail processing equipment to sort and collate mail.
- Lifting , pulling , And throwing heavy mail bags to destinations
Unarmed Security Officer
Allied Universal Security Services
Chicago, IL
06.2021 - 12.2021
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
- Directed guests around building and answered accessibility questions
- Responded quickly to incidents and assessed active situations for security concerns
- Completed full building and grounds patrols every Timeframe to spot and investigate concerns
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Dietary Aide
Lincolnwood Place
Chicago, IL
08.2020 - 03.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Unarmed Security Officer
Securitas Security Services USA
Chicago Heights, IL
10.2018 - 08.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
Cashier
Portillos
Chicago, IL
05.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Jewels Osco
Chicago, IL
05.2016 - 03.2017
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Medical Assistant Diploma -
Lincoln College of Technology
Chicago, IL6 2023
High School Diploma -
Nicholas Senn High School
2018
Skills
- Compiled and authored comprehensive reports to deliver critical information and insights
- Optimized project workflows through exceptional organizational skills
- Assisted in document creation and data organization using Microsoft Office applications Supported team members with preparation of presentations and reports Maintained accurate records through Excel spreadsheets
- Spearheaded management strategies to elevate team performance and optimize operational efficiency
- Optimized project workflows through exceptional organizational skills
- Assisted customers with inquiries to improve satisfaction Helped resolve product-related issues Supported communication between customers and service teams
- Assisted teams in organizing tasks to improve workflow efficiency Supported colleagues in tracking project deadlines Facilitated communication between stakeholders to enhance collaboration
- Performed phlebotomy procedures to guarantee precise blood sample collection
- Assisted in performing urinalysis to aid in patient diagnosis and treatment plans Supported healthcare teams in accurate sample collection and processing Helped maintain cleanliness and organization of laboratory equipment and supplies
- Assisted teams in meeting project deadlines and deliverables Supported coordination efforts to achieve project goals Helped maintain project documentation and facilitate communication
- Exhibited steadfast integrity in all professional engagements
- Cultivated inclusive discussions by embracing diverse perspectives
- Exhibited unwavering commitment to professional standards and ethical practices in all interactions
- Implemented communication strategies to foster enhanced team collaboration
- Assisted in upholding HIPAA regulations to safeguard patient information Supported OSHA standards to promote workplace safety and health Aided teams in executing training programs on compliance protocols
- Streamlined physical examination processes to enhance thoroughness of patient assessments
- Utilized extensive expertise in human anatomy to elevate educational program quality
- Assisted in maintaining sterile environments by following established procedures and techniques Supported team members in implementing infection control protocols Helped prepare and organize sterile supplies for various procedures
- Directed comprehensive account management processes to strengthen client relationships
- Spearheaded implementation and optimization of EMR systems to improve patient data management efficiency
- Oversaw patient toileting procedures to uphold comfort and dignity
- Executed proper sterilization techniques to uphold health and safety compliance
- Oversaw inventory management and restocking of lab supplies to optimize operational efficiency
- Employed medical terminology to improve communication and ensure documentation accuracy
- Oversaw electronic medical record systems to guarantee precision in patient data management
- Assisted in operating patient-handling equipment to facilitate safe patient transfers and mobility Supported healthcare teams in maintaining equipment functionality and cleanliness Guided new staff on proper usage of patient-handling tools
- Managed vital sign monitoring processes to uphold patient health and safety standards
- Implemented sterilization protocols for medical instruments, ensuring safety and compliance standards
- Engineered and administered databases using Microsoft Access to enhance data organization efficiency
- Implemented comprehensive cleaning and sanitizing protocols to maintain hygienic environments
- Assisted in tracking patient charts to support accurate record-keeping Aided healthcare teams in keeping patient information current Organized documentation to enhance patient care efficiency
- Directed patient management processes to enhance care delivery standards
- Managed bookkeeping support functions to uphold precise financial record-keeping standards
- Oversaw operation of EKG equipment to guarantee precise cardiac monitoring
- Oversaw EKG setup and monitoring procedures to guarantee precise cardiac assessments
- Evaluated and interpreted diverse medical procedures to improve patient care outcomes
- Performed electrocardiography procedures to evaluate cardiac health
- Conducted instructional sessions to elevate participant understanding and skills
- Streamlined organization and maintenance of treatment rooms to enhance operational efficiency
- Exhibited proficiency in EKG rhythm interpretation to improve patient assessment accuracy
- Assisted in performing diabetic eye exams to promote patient health Collaborated with healthcare professionals for precise evaluations Provided patients with educational materials on eye care and diabetes management
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated exceptional organizational skills to streamline project workflows
- Organizational Skills
Certification
CPR Certified
EKG’s
Auditory Screening
Wound Care
Injections
Timeline
Medical Assistant
Near North Health Service
12.2025 - Current
Medical Assistant
Tapestry 360
10.2023 - 04.2025
PSE Clerk
United States Postal Service, USPS
12.2021 - 09.2023
Unarmed Security Officer
Allied Universal Security Services
06.2021 - 12.2021
Dietary Aide
Lincolnwood Place
08.2020 - 03.2021
Unarmed Security Officer
Securitas Security Services USA
10.2018 - 08.2019
Cashier
Portillos
05.2017 - 08.2018
Cashier
Jewels Osco
05.2016 - 03.2017
Medical Assistant Diploma -
Lincoln College of Technology
High School Diploma -
Nicholas Senn High School