Andrea Woodgate
Saint Charles,MI
Summary
Hardworking and responsible individual with a focus on skill enhancement and career development. Demonstrates self-motivation and a proactive approach to tasks, ensuring high-quality outcomes. Aiming to contribute effectively to a forward-thinking company that values growth and advancement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
My Michigan Healthcare-Chesaning, MI
Chesaning, MI
11.2015 - 11.2025
- AthenaOne super user. Epic Super user. Schedule consults/ referrals ordered by physician. Track referrals and obtain office visit notes from other specialists office. Schedule imaging that is ordered by physician, notify patient of imaging appointment details and instructions. Work daily on the over due work list that contain over due work orders. Notify patient of overdue orders that need completed. Mail letters out to patients with work orders such as labs or imaging with instructions. I managed the coumadin Anticoagulation tracking list. Notifying patients of PT/INR results, giving detailed instructions on dosage change on coumadin and when to repeat lan draw. Calling patients on coumadin tracking list if over due for lan draw, next send letter if unable to contact patient. I also managed the Advantasure BCBS log book. Printed Schedule off weekly and met with Advantagesure representative to go over reporting for the quarterly review. Take and record vital signs, report anything abnormal to the physician, have strong communication skills when speaking with patients regarding test results. Call patients daily on test results created by the providers. Triage telephone calls, schedule appointments, reconcile and refill medications, order testing and labs that are ordered by the physician. Scan and file documents into EHR. Hand out SDOH, PHQ9, GAD7 surveys and document in chart if positive and notify provider. Administer injections as ordered by the physician, perform EKG, administer Nebulizing treatments. Suture removal. I also help train new employees in the office when hired. I am multi trained in all departments in the office. I can work the registration desk, room patients if needed and triage calls on the nurse line.
VA Mental Health Annex
Veterans Affairs Medical Center
Saginaw, MI
12.2022 - 02.2023
- Registered veterans for appointments.
- Worked RTC orders.
- Scheduled appointments for veterans
- Triage telephone calls.
- Wrote letters and mailed letters out if unable to contact veterans.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
NCA
COVENANT HOSPITAL-Saginaw, MI
Saginaw, MI
01.2015 - 10.2015
- Taking and documenting vital signs, reporting any abnormalities to the RN, assist the RN with procedures. Perform bladder scans, put in and take out catheters. Take out IV's. Assist patients with bathing if needed.
Head Bartender/ Head Waitress/Cook
B&L Shed Bar and Grill-Brant, MI
Brant, MI
02.2005 - 01.2012
- Provide excellent customer service, took food order's, drink order's, made food and drinks, and training new employee's. Set up for buffet's and tore down buffets, did food prep in kitchen, cleaned kitchen. Also opened and closed the establishment, was in charge of money deposits, stocked coolers, and cleaned the front end of the restaurant daily. Being able to multi-task is a must when doing this kind of work.
Skills
- Achieved enhanced patient data management through effective deployment of electronic medical record systems Improved operational workflows by facilitating user adoption of EMR technologies Delivered training sessions that increased staff proficiency in utilizing EMR systems for better patient outcomes
- Achieved high customer satisfaction ratings through proactive issue resolution Improved response times by implementing streamlined support processes Fostered strong relationships with customers to promote loyalty
- Achieved improved document retrieval times through effective management of filing systems Enhanced team productivity by implementing user-friendly document access protocols Drove successful adoption of digital document solutions, resulting in reduced physical storage needs
- Assessed and organized tasks based on urgency and importance to optimize team productivity
- Facilitated efficient patient flow by optimizing check-in processes and appointment management Enhanced patient satisfaction through effective communication and problem resolution Contributed to a positive work environment by collaborating with healthcare teams
- Streamlined electronic health record processes, resulting in improved patient data accuracy and accessibility Enhanced team productivity through effective training and support on electronic health record systems Fostered collaboration among healthcare professionals to maximize the benefits of electronic health records
- Streamlined processes for medical records management, enhancing accessibility and safeguarding patient information
- Utilized comprehensive understanding of medical protocols to inform decision-making and optimize clinical outcomes
- Managed scheduling logistics to enhance operational efficiency and meet project deadlines
- Achieved improved patient satisfaction through effective administration of injection techniques Enhanced operational efficiency by streamlining injection processes Contributed to a reduction in adverse events through rigorous adherence to safety standards
- Reviewed and confirmed insurance coverage details to support efficient healthcare operations
- Achieved improved patient data accuracy through effective management of electronic health records Enhanced operational efficiency by streamlining EHR processes across departments Increased staff proficiency in EHR systems through targeted training initiatives
- Achieved enhanced patient outcomes through precise EKG interpretation Improved diagnostic efficiency by implementing standardized review protocols Contributed to team success by delivering clear and actionable EKG insights
- Interpreted and implemented medical terminology to ensure precise understanding in healthcare settings
- Achieved improved patient satisfaction through dedicated health assistance Enhanced care delivery by streamlining communication between patients and healthcare providers Fostered a supportive environment that promoted patient well-being
- Utilized a diverse range of technical skills to contribute to team objectives and drive innovation
- Achieved improved patient safety through diligent monitoring of vital signs Enhanced response times to critical changes in patient conditions by implementing effective monitoring strategies Contributed to a culture of excellence in patient care by maintaining high standards in vital sign documentation
- Achieved seamless office operations through effective management of administrative tasks Enhanced team performance by providing timely support and resources Improved document organization, resulting in increased efficiency in information retrieval
- Completed CPR certification training to provide critical life-saving skills in urgent situations
- Achieved seamless office operations through effective management of administrative tasks Enhanced team performance by providing timely support and resources Improved document organization, resulting in increased efficiency in information retrieval
- Documented patient behaviors and vital signs to facilitate effective care planning
- Achieved successful software launches by managing project timelines and resources effectively Enhanced user satisfaction through rigorous testing and feedback integration Drove continuous improvement in software quality by implementing robust development methodologies
- Developed and implemented life support training programs focused on effective techniques and protocols
- Utilized expertise in human anatomy to facilitate accurate assessments and improve patient care strategies
- Utilized healthcare management expertise to develop strategic initiatives aimed at improving organizational performance
- Achieved streamlined medical documentation processes, improving patient information retrieval Enhanced collaboration among healthcare teams, resulting in improved patient care delivery Optimized documentation practices, leading to increased operational efficiency
- Interpreted and implemented medical terminology to facilitate collaboration among healthcare professionals
- Coordinated scheduling, correspondence, and record-keeping to streamline administrative processes
- Implemented systematic tracking of vital signs to facilitate accurate assessments of patient conditions
- Maintained accurate and secure health records management practices to support quality patient care
- Achieved improved patient satisfaction through effective management of healthcare services Enhanced operational workflows, resulting in reduced wait times and increased patient engagement Drove initiatives that elevated care quality and team collaboration
- Researched and compiled essential healthcare terminology to facilitate understanding and improve educational outcomes in medical training programs
- Office administration
- Medical terminology
- Healthcare vocabulary
- Medical Records
Certification
- BLS Certification
- CPR Certification
Additional Information
- Skills
- Excellent customer service skills
- 8 years experience in Administrative and clerical position
- Ability to communicate in person, electronically and by telephone.
- Entering data in electronic medical records
- Ability to prioritize
- Ability to work well in high stress environments
- Excellent understanding of basic computer knowledge
- 10+ years in customer service
- Excellent verbal and written communication skills
- Hard worker, quick learner, and ability to assume responsibility
- Medical terminology
- Ability to train new staff members
- Self motivated
Timeline
VA Mental Health Annex
Veterans Affairs Medical Center
12.2022 - 02.2023
Medical Assistant
My Michigan Healthcare-Chesaning, MI
11.2015 - 11.2025
NCA
COVENANT HOSPITAL-Saginaw, MI
01.2015 - 10.2015
Head Bartender/ Head Waitress/Cook
B&L Shed Bar and Grill-Brant, MI
02.2005 - 01.2012