Alissa Norgard
Hidden Valley Lake,CA
Summary
Proficient in enhancing customer experiences and streamlining operations. I’m excellent with time management and POS system operations to elevate service quality. My proactive approach in customer engagement and cash handling significantly contributed to repeat business, showcasing my ability to meet and exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Bronzed Beauty
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Care Provider
Veterans Affairs
01.2013 - Current
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Scheduled all mental health and routine doctor appointments.
Server/Bartender
Noe’s Bar & Grill
01.2011 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Opening and Closing the establishment
- Daily revenue deposits
Server
Omelette Express
01.2007 - 07.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Main Street Bar & Grill
04.2005 - 12.2007
Skills
- Customer Service
- Time Management
- Cash Handling
- Customer Engagement
- Product Knowledge
- Cash Register Operation
- Phone Etiquette
- POS system operations
- Payment Processing
Timeline
Retail Sales Associate
Bronzed Beauty
05.2024 - Current
Care Provider
Veterans Affairs
01.2013 - Current
Server/Bartender
Noe’s Bar & Grill
01.2011 - 03.2013
Server
Omelette Express
01.2007 - 07.2009
Server/Bartender
Main Street Bar & Grill
04.2005 - 12.2007