Alissa Ontiveros
Gilbert,AZ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
17
17
years of professional experience
Work History
PHLEBOTOMIST TEAM LEAD
Sonora Quest
Gilbert, AZ
07.2019 - Current
- Verified laboratory requisition forms against specimen tubes to reduce errors
- Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
- Conducted standard tests to provide blood data for diagnostic purposes
- Processed blood and other fluid samples for further analysis by other medical professionals
- Organized and cleaned blood-drawing trays to maintain sterile environment
- Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods
- Drew blood from capillaries by dermal puncture, such as heel and finger stick methods
- Entered patient, specimen, insurance and billing information into computer
- Calibrated and maintained plasma collection equipment
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
PATIENT SCHEDULER
Banner-MD Anderson
Gilbert, AZ
01.2019 - 07.2019
- Scheduled appointments for patients
- Contacted medical facilities or departments to schedule patients for tests or admission
- Transmitted correspondence and medical records by mail, e-mail and fax
- Received and routed messages and documents, such as laboratory results, to appropriate staff
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Provided exceptional customer service by patiently addressing concerns and clarifying information as needed.
SPECIMEN PROCESSOR
Tricore Reference Laboratory
Albuquerque, NM
08.2018 - 01.2019
- Received and inspected raw materials
- Set up, cleaned and maintained laboratory equipment
- Data entry for lab requisitions and accessioned specimens
- Verified patient identifiers on specimens match order
- Decanted specimens to be sent to correct area in lab to be tested
CLINIC SURGERY SCHEDULER
Albuquerque Urology Associates
Albuquerque, NM
09.2015 - 09.2017
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Completed insurance or other claim forms
- Transmitted correspondence and medical records by mail, e-mail and fax
- Arranged hospital admissions for patients
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
PHLEBOTOMIST
Quest Diagnostics, Inc
Albuquerque, NM
02.2011 - 09.2015
- Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
- Responded quickly to meet customer needs and resolve problems
- Provided assistance for customers with special billing requests
- Performed clerical duties such as typing, proofreading, and sorting mail
CREDIT EDUCATION SPECIALIST
Intersections, Inc
Rio Rancho, NM
03.2009 - 02.2011
- Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans
PHLEBOTOMIST
Tricore Reference Laboratory
Albuquerque, NM
04.2008 - 11.2008
- Draw blood from arteries, using arterial collection techniques
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Match laboratory requisition forms to specimen tubes
- Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
Education
PHLEBOTOMY CERTIFICATION -
UNM Continuing Education
Albuquerque, NM04.2008
HIGH SCHOOL DIPLOMA -
Cibola High school
Albuquerque, NM05.2007
Skills
- Multitasker
- Quick learner
- Computer skills
- Microsoft Excel
- PowerPoint
- Data Entry
- Organization
- Patient care
- Quality assurance
References
Kalisha Rhodes- phone 615-389-1029
Jessica Tavarez - phone 575-909-9329
Tracy Valenciano-phone 480-440-5111
Timeline
PHLEBOTOMIST TEAM LEAD
Sonora Quest
07.2019 - Current
PATIENT SCHEDULER
Banner-MD Anderson
01.2019 - 07.2019
SPECIMEN PROCESSOR
Tricore Reference Laboratory
08.2018 - 01.2019
CLINIC SURGERY SCHEDULER
Albuquerque Urology Associates
09.2015 - 09.2017
PHLEBOTOMIST
Quest Diagnostics, Inc
02.2011 - 09.2015
CREDIT EDUCATION SPECIALIST
Intersections, Inc
03.2009 - 02.2011
PHLEBOTOMIST
Tricore Reference Laboratory
04.2008 - 11.2008
PHLEBOTOMY CERTIFICATION -
UNM Continuing Education
HIGH SCHOOL DIPLOMA -
Cibola High school