Summary
Overview
Work History
Education
Skills
References
Timeline
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Alissa Ontiveros

Gilbert,AZ

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

17
17
years of professional experience

Work History

PHLEBOTOMIST TEAM LEAD

Sonora Quest
Gilbert, AZ
07.2019 - Current
  • Verified laboratory requisition forms against specimen tubes to reduce errors
  • Collected specimens at specific time intervals for tests, such as those assessing therapeutic drug levels
  • Conducted standard tests to provide blood data for diagnostic purposes
  • Processed blood and other fluid samples for further analysis by other medical professionals
  • Organized and cleaned blood-drawing trays to maintain sterile environment
  • Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods
  • Drew blood from capillaries by dermal puncture, such as heel and finger stick methods
  • Entered patient, specimen, insurance and billing information into computer
  • Calibrated and maintained plasma collection equipment
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

PATIENT SCHEDULER

Banner-MD Anderson
Gilbert, AZ
01.2019 - 07.2019
  • Scheduled appointments for patients
  • Contacted medical facilities or departments to schedule patients for tests or admission
  • Transmitted correspondence and medical records by mail, e-mail and fax
  • Received and routed messages and documents, such as laboratory results, to appropriate staff
  • Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
  • Provided exceptional customer service by patiently addressing concerns and clarifying information as needed.

SPECIMEN PROCESSOR

Tricore Reference Laboratory
Albuquerque, NM
08.2018 - 01.2019
  • Received and inspected raw materials
  • Set up, cleaned and maintained laboratory equipment
  • Data entry for lab requisitions and accessioned specimens
  • Verified patient identifiers on specimens match order
  • Decanted specimens to be sent to correct area in lab to be tested

CLINIC SURGERY SCHEDULER

Albuquerque Urology Associates
Albuquerque, NM
09.2015 - 09.2017
  • Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
  • Completed insurance or other claim forms
  • Transmitted correspondence and medical records by mail, e-mail and fax
  • Arranged hospital admissions for patients
  • Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders

PHLEBOTOMIST

Quest Diagnostics, Inc
Albuquerque, NM
02.2011 - 09.2015
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records
  • Responded quickly to meet customer needs and resolve problems
  • Provided assistance for customers with special billing requests
  • Performed clerical duties such as typing, proofreading, and sorting mail

CREDIT EDUCATION SPECIALIST

Intersections, Inc
Rio Rancho, NM
03.2009 - 02.2011
  • Recommend strategies for clients to meet their financial goals, such as borrowing money through loans or loan programs, declaring bankruptcy, making budget adjustments, or enrolling in debt management plans

PHLEBOTOMIST

Tricore Reference Laboratory
Albuquerque, NM
04.2008 - 11.2008
  • Draw blood from arteries, using arterial collection techniques
  • Draw blood from capillaries by dermal puncture, such as heel or finger stick methods
  • Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
  • Match laboratory requisition forms to specimen tubes
  • Collect specimens at specific time intervals for tests, such as those assessing therapeutic drug levels

Education

PHLEBOTOMY CERTIFICATION -

UNM Continuing Education
Albuquerque, NM
04.2008

HIGH SCHOOL DIPLOMA -

Cibola High school
Albuquerque, NM
05.2007

Skills

  • Multitasker
  • Quick learner
  • Computer skills
  • Microsoft Excel
  • PowerPoint
  • Data Entry
  • Organization
  • Patient care
  • Quality assurance

References

Kalisha Rhodes- phone 615-389-1029

Jessica Tavarez - phone 575-909-9329

Tracy Valenciano-phone 480-440-5111

Timeline

PHLEBOTOMIST TEAM LEAD

Sonora Quest
07.2019 - Current

PATIENT SCHEDULER

Banner-MD Anderson
01.2019 - 07.2019

SPECIMEN PROCESSOR

Tricore Reference Laboratory
08.2018 - 01.2019

CLINIC SURGERY SCHEDULER

Albuquerque Urology Associates
09.2015 - 09.2017

PHLEBOTOMIST

Quest Diagnostics, Inc
02.2011 - 09.2015

CREDIT EDUCATION SPECIALIST

Intersections, Inc
03.2009 - 02.2011

PHLEBOTOMIST

Tricore Reference Laboratory
04.2008 - 11.2008

PHLEBOTOMY CERTIFICATION -

UNM Continuing Education

HIGH SCHOOL DIPLOMA -

Cibola High school
Alissa Ontiveros