Alissa Outland
Dunnellon,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by a commendable safe driving record with Uber and exceptional service delivery at Best Western Hotels & Resorts. Skilled in GPS route planning and excellent communication, adept at fostering positive relationships and ensuring timely, efficient service. Demonstrates a strong ability to multitask and adapt, ensuring high standards of safety and customer care. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Uber Eats Driver
Uber
New Port Richey, FL
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Front Desk Agent
Best Western Hotels & Resorts
Crystal River, FL
11.2019 - 11.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Home Health Aide
Private Residence
Ocala, FL
04.2015 - 11.2018
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Home Health Aide
Private Residence
Ocala, FL
05.2015 - 10.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Housekeeper
Kings Bay Lodge
Crystal River, FL
07.2015 - 06.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Floor Staff Member
Regal Entertainment Group
Crystal River, FL
10.2006 - 10.2008
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Education
No Degree - Veterinary Technician
Withlacoochee Technical College
Inverness, FL05.2010
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- City and non-city driving
- Flexible Schedule
- GPS and route planning
- Loading and unloading
- Traffic laws knowledge
- Safety Protocols
- Defensive Driving
- Navigational Systems and GPS
- Relationship Building
- Confidentiality understanding
- Order picking and processing
- Multitasking Abilities
- Self Motivation
- Excellent Communication
Timeline
Uber Eats Driver
Uber
01.2023 - Current
Front Desk Agent
Best Western Hotels & Resorts
11.2019 - 11.2022
Housekeeper
Kings Bay Lodge
07.2015 - 06.2016
Home Health Aide
Private Residence
05.2015 - 10.2018
Home Health Aide
Private Residence
04.2015 - 11.2018
Floor Staff Member
Regal Entertainment Group
10.2006 - 10.2008
No Degree - Veterinary Technician
Withlacoochee Technical College