Alissa Palaska
Republic,Missouri
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Customer Care & Inside Sales Manager
Salon Service Group
10.2015 - Current
- Oversees daily operations of a call center
- Maintains low queue hold time for customers
- Maintains a team accuracy percentage of 99% or higher
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Streamlined case management processes for improved efficiency and customer experience.
- Boosted customer retention, consistently delivering exceptional service and support.
- Implemented 5 week training program for new team members
- Responsible for training new team members
Store Sales Associate
Salon Service Group
10.2014 - 10.2015
- Perform day to day operations of a retail store including inventory management, cash management, and general retail store functions.
- Ensure that each guest receives outstanding customer service by providing a guest friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
- Maintain a high standard of merchandising, placement, store signage, store housekeeping, and proper display techniques
- Accurately and efficiently complete all sales transactions and maintain proper cash
Education
Cosmetology Education
Paul Mitchell The School
Springfield, MO08.2008
Skills
- Leadership & Management
- Employee Development
- Customer Satisfaction
- Adaptable
- Multi-tasking
- Prioritizing
- Time Management
- Active Listener
- Data Entry
- Communicative
- Organized
- Analytical
Accomplishments
- Received Exceptional Customer Service award in 2018 & 2019
- Lead & Developed a team of 8-10 team members.
- Integral team member who lead multiple company acquisitions by collaborating with various internal deparment managers
- Created a new revenue stream for Salons & Stylists
Timeline
Customer Care & Inside Sales Manager
Salon Service Group
10.2015 - Current
Store Sales Associate
Salon Service Group
10.2014 - 10.2015
Cosmetology Education
Paul Mitchell The School