Alissa Stearns
Newark,OH
Summary
Motivated Life Skills Instructor dedicated to coaching clients through life changes. Creates customized, structured plans for each client. Engaging and outgoing with strong interpersonal skills.
Compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Reliable personal care professional bringing [Number] years of experience in Personal Care Assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
4
4
years of professional experience
Work History
Otterbein Senior Life
Waitstaff
Newark, OH
06.2021 - Current
- Provided crisis intervention services during times of emergency or distress.
- Provided guidance on personal hygiene, nutrition, health care access, and mental health issues.
- Organized events that promoted self-sufficiency among program participants.
- Collaborated with other professionals including psychiatrists, case managers, therapists, probation officers. to ensure quality of services provided.
- Implemented behavior modification techniques when necessary to help clients reach goals.
- Facilitated weekly support groups to allow clients to share their experiences and provide emotional support for one another.
- Participated in team meetings with other staff members to discuss strategies for working with difficult cases.
- Monitored compliance of court orders regarding treatment plans or probation requirements.
- Instructed participants on basic computer literacy skills such as using email accounts or creating resumes.
- Educated clients about available community resources related to housing, education and employment opportunities, transportation options.
- Assisted clients in developing and practicing independent living skills, such as budgeting, job search, and time management.
- Engaged in outreach activities within the community aimed at increasing awareness about the organization's mission.
- Facilitated workshops focused on topics such as anger management or communication skills building.
- Developed individualized service plans with clients based on their expressed needs and interests.
- Conducted home visits to assess client's living environment and safety.
- Explored potential career paths with program participants by helping them identify their strengths and weaknesses.
- Advocated for the rights of vulnerable individuals who may be at risk of exploitation or abuse.
- Analyzed training to determine which techniques were most effective and implemented successful methods into future training sessions and programs.
Wait Staff Member
Otterbein Senior Life
Newark, OH
02.2020 - Current
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Cleared dishes between courses and after guests finished dining.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared table and bussed dishes to allow for quick setups.
- Greeted and welcomed customers, providing them with menus.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Processed payments accurately using cash registers or point-of-sale systems.
- Set up dining room to meet hospitality and service standards.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Followed all safety procedures when handling hot plates or sharp objects.
- Took beverage orders from patrons and served drinks promptly.
- Implemented sanitary food handling, holding and service protocols.
- Answered questions about menu selections and made recommendations when requested.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Discussed dining menu information to aid in decision process for senior residents.
- Handled special customer requests for separate checks and menu substitutions.
- Provided exceptional service to high volume of daily customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Education
High School Diploma -
Watkins Memorial High School
Pataskala, OH05-2023
Skills
- Health and Wellness
- Documenting Sessions
- Facilitating Change
- Organization
- Meal Preparation
- Identifying Client Goals
- Goal Setting
- Kitchen Safety
- Problem-Solving Skills
- Negotiation
- Client Documentation
- Health Counseling
- Conducting Seminars
- Motivating Clients
- Physical Therapy
- Caring Companionship
- Medical Chart Documentation
- Convalescence Support
- Safety Compliance
- Injury Prevention
- Client Education
- Infection Control
- Family Member Training
- Needs Assessment
- Progress Tracking
- Patient Ambulation
- Condition Monitoring
- Schedule Maintenance
- Emergency Response
- Housekeeping
- Blood Glucose Monitoring
- Medication Management
- Effective Communication
- Database Management
- Household Cleaning
- Communication Assistance
- Schedule Management
- Multitasking
- Interpersonal Communication
- Problem Identification
- Spreadsheet Management
- Team Building
- Analytical Skills
- Care Planning
- Clear Communication
- Task Prioritization
- Sage 50 US Proficiency
- Records Maintenance
- Time Management Abilities
- Meal Planning and Preparation
- Organizational Skills
- Problem-Solving Abilities
- Filing and Data Archiving
- Professional Demeanor
- Administrative Support Specialist
- Active Listening
- Client Transportation
- Staff Collaboration
- Project Planning
- Adaptability
- First Aid Certification
- Written Communication
Timeline
Otterbein Senior Life
Waitstaff
06.2021 - Current
Wait Staff Member
Otterbein Senior Life
02.2020 - Current
High School Diploma -
Watkins Memorial High School