Alissa Vaughn
Youngstown
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Compassionate and detail-oriented professional experienced in crisis intervention and behavior management. Proven ability to facilitate group sessions and develop safety plans, ensuring the emotional well-being of clients while collaborating effectively with diverse healthcare teams.
Overview
5
5
years of professional experience
Work History
Behavioral Counseling/Health Technician
Belmont Pines Hospital
Youngstown
07.2023 - Current
- Provided excellent service and attention to patients to enhance their overall experience.
- Monitored patients every 15 minutes and reported changes to healthcare team to ensure timely interventions.
- Provided crisis intervention support to individuals in distress situations.
- Developed safety plans with clients to ensure their safety.
- Collaborated with other professionals, such as social workers and therapists, to coordinate care for clients.
- Assisted patients in developing coping skills to manage stress and anxiety.
- Provided crisis intervention services to individuals in distress.
- Provided emotional support through active listening and validation techniques.
- Facilitated de-escalation techniques to reduce the intensity of patients emotional distress.
- Responded to emergency situations with professionalism and adherence to ethical guidelines.
- Facilitated weekly group/programs sessions focused on various issues to help groups and individuals.
- Provided leadership and coordination of various groups/programs using techniques in behavior management and prevention strategies.
- Maintained detailed records of client progress and adjusted treatment plans as necessary.
- Facilitated communication between patients and mental health professionals.
Crew Member
Panera Bread
Boardman
04.2021 - 05.2022
- Worked in fast-paced, ever-changing environment.
- Collaborated with team members to ensure efficient food preparation and service during peak hours.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Packaged and stored food products appropriately for proper handling and preservation.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Prepared ingredients by washing, chopping, and measuring for recipes.
- Operated kitchen equipment, including ovens, mixers, and slicers safely.
- Followed food safety guidelines to maintain cleanliness and hygiene standards.
- Monitored inventory levels and reported shortages to supervisors promptly.
- Re-stocked, organized and arranged service and food stations.
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Handled cash, credit, and refund transactions following company protocols.
- Trained new cashiers on register operations and customer service standards.
Education
High School Diploma -
Mahoning County Career And Technical Center
Canfield, OH05-2022
Skills
- Crisis intervention
- Patient monitoring
- Behavior management
- Group facilitation
- Care coordination
- Client assessment
- Problem solving
- Team collaboration
- De-escalation techniques
- Safety planning
- Medical equipment operation
- Vital signs monitoring
- HIPAA compliance
- Equipment preparation
- Healthcare ethics
- Patient care
- Monitor patients
- Counseling and therapy
- Attention to detail
- Problem-solving
- Customer service
Timeline
Behavioral Counseling/Health Technician
Belmont Pines Hospital
07.2023 - Current
Crew Member
Panera Bread
04.2021 - 05.2022
High School Diploma -
Mahoning County Career And Technical Center