Alissa Ward
Las Vegas,Nevada
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and increased walk-in business at Sushiholic by leveraging my strong multitasking abilities and exceptional customer service skills. My expertise in time management and attention to detail ensured efficient service, even during peak hours, without compromising quality.
Overview
2
2
years of professional experience
Work History
Waiter
Sushiholic
07.2022 - 05.2024
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Undergraduate - Kinesiology
University of Nevada, Las Vegas
Las Vegas, NV05.2028
Skills
- Strong multitasking
- Time management
- Customer service
- Attention to detail
- Cleanliness
- Decision-making
- Cash handling
- Professional appearance
- Service prioritization
- Dedicated
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Timeline
Waiter
Sushiholic
07.2022 - 05.2024
Undergraduate - Kinesiology
University of Nevada, Las Vegas