Alissa Watts
Columbia,TN
Summary
Highly-motivated employee, and devoted Honors student with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Tech savvy, and highly knowledgeable with computer software programs, such as EyeMD, Carecloud, Five-9, Salesforce, and all MS office tools. Great with multi-tasking, and communication. Loves her kid and her dog.
Overview
7
7
years of professional experience
Work History
Patient Service Administrator
Southeast Eye Specialists
Columbia, Tennessee
10.2023 - 03.2024
- Filing, Faxing, photocopying for the Techs
- Using computer software programs such as Careclouud, Salesforce, and EyeMD to access patient information
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
Administrative Sales Support Specialist
Farm Bureau Insurance
Columbia, Tennessee
01.2023 - 06.2023
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Typed, formatted and edited correspondence and other documents.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Assessed customer risk levels and recommended appropriate coverage options.
- Advised customers on the best ways to minimize risks associated with their assets.
- Responded to customer inquiries and problems to promote great service.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
Member Service Representative
BroadPath Healthcare Solutions
Columbia, Tennessee
07.2020 - 01.2023
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Maintained accurate records of member interactions and transactions.
- Provided guidance to members on how best to use products or services offered by the organization.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Automotive Quality Inspector
GM
Spring Hill, TN
02.2017 - 03.2020
- Inspected automotive parts prior to shipment to ensure they meet customer requirements.
- Maintained accurate records of inspections performed according to company policies and government regulations.
- Provided technical guidance when troubleshooting problems associated with product quality or process effectiveness.
- Kept records of quality reports and statistical reviews.
- Established procedures and quality standards.
Education
Bachelor of Science in Health Administration -
University of Phoenix-Online Campus
05-2028
Certificate in Cosmetology -
Franklin Hair Academy
09.2023
High school diploma -
Culleoka School
05.2016
Skills
- Administrative and business operations
- Documentation And Recordkeeping
- Customer Engagement
- Customer Database Systems
- Computer Software and Programs
- MS office tools
- Filing And Data Archiving
- Mail Routing
- Health Insurance Processing
- Document Scanning
- Administrative Support Specialist
Assessments
- Call center customer service, Proficient, 07/01/21, Demonstrating customer service skills in a call center setting
- Analyzing data, Proficient, 08/01/21, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
- Customer service, Proficient, 07/01/21, Identifying and resolving common customer issues
Personal Information
Relocation: Anywhere
Accomplishments
- Received nomination to the National Society of Leadership and Success from the University of Phoenix
- Committed Honors student
Timeline
Patient Service Administrator
Southeast Eye Specialists
10.2023 - 03.2024
Administrative Sales Support Specialist
Farm Bureau Insurance
01.2023 - 06.2023
Member Service Representative
BroadPath Healthcare Solutions
07.2020 - 01.2023
Automotive Quality Inspector
GM
02.2017 - 03.2020
Bachelor of Science in Health Administration -
University of Phoenix-Online Campus
Certificate in Cosmetology -
Franklin Hair Academy
High school diploma -
Culleoka School
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