Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alissa Ashley Lobban

New Brunswick,NJ

Summary

To elevate and obtain a challenging position by utilizing professional and educational skills with an opportunity for advancements based on performance. Enthusiastic leader, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any tasks demonstrated to be ministered and training. Motivated to learn, grow and excel in all aspects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

NJSW
New Brunswick, NJ
12.2021 - Current
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed and filed financial documentation for accounting purposes.
  • Coordinated customer service, patient scheduling and billing.
  • Prepared and maintained accurate digital health records for patients.
  • Developed and managed accurate and confidential patient records.
  • Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
  • Enhanced office productivity by handling high volume of callers per day.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Communicated with patients regarding payments on outstanding accounts.

Brain Injury Specialist

CCI Counseling
Raritan , NJ
06.2021 - 12.2021
  • Adolescents and adults who suffer from developmental or mental disabilities.
  • Create a comfortable and energized environment for clients
  • Managed dietary and monetary usage on a daily basis.
  • Created activities for clients to improve their cognitive development
  • helped perform safe therapy for clients
  • help expand educational feedback for each client

Assistant Lead For Transportation

Kingsbrook Jewish Medical Hospital
Brooklyn , NY
12.2019 - 06.2021
  • Safely transported patients from one location to another location of the hospital.
  • Make sure all on-shift transporters are responsive to any incoming transports.
  • Monitored teletracking to make sure all incoming transports were prioritized immediately.
  • Monitored any blood products or specimens on each unit to make sure they are sent to the lab.
  • Communicated best practices among on-site and external personnel to increase efforts and goals.
  • Arranged development and delivery of updated training for staff.

Administrative Assistant Supervisor

Visionpro Networks For Cablevision
Bronx, NY
05.2018 - 12.2019
  • Handled daily calls.
  • Responsible for signing up customers, retrieving customer data, presenting relevant products information and cancelling services.
  • Memorized company’s equipment and services to be able to answer customer questions quickly and efficiently.
  • Implemented tactics to persuade customers from cancelling membership.
  • Improved customer satisfaction scores starting anywhere from 64% to 98% through application of superior conflict resolution and problem-solving skills.
  • Managed personal files and records for many clients and adhered to safety procedures to prevent breaches and data misuse.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Used company software to create presentations, reports and spreadsheets.

Direct Care Counselor

Independent Living Association
Brooklyn, NY
05.2017 - 04.2018
  • Encouraged involvement in community resources to increase activity and social interaction.
  • Helped individuals connect with others with similar likes and interests, as well as discovering new ways to use individual skills and talents.
  • Assisted individuals in maintaining relationships with family and friends.
  • Followed care plans, behavior plans and passed medication to individuals.
  • Orientated new employees to the group home.
  • Administered and documented the administration of medications, including communicating with nursing staff.
  • Assisted patients with completing personal grooming tasks such as bathing and dressing.
  • Managed schedules and transported individuals to doctor appointment and activities.

Team Captain

Planet Fitness
05.2016 - 06.2017
  • Promoted to Team Captain within 6 months, due to my strong work ethic and improved customer ratings.
  • Supervised and trained staff on equipment and customer service.
  • Remained courteous and calm, even during moments of customer dissatisfaction.
  • Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.

Education

High School Diploma -

Science Skills Center High School For Science And Technology

Associates degree - Science

Medgar Evers College of The City University of New York
05.2017

Bachelor of Biology - Biology

Medgar Evers College of The City University of New York
Brooklyn, NY
08.2019

Master of Science - Biomedical Sciences in Human Biology

Liberty University
Lynchburg, VA
09.2022

Skills

  • Customer service
  • Leadership
  • Customer assistance
  • Credit card processing
  • Cash balancing
  • Payment processing
  • Payment collection
  • Payroll and budgeting
  • Documentation and control
  • Staff Management
  • Scheduling
  • Conflict resolution
  • Interpersonal Communication
  • Microsoft Office
  • Good telephone etiquette
  • Multitasking abilities
  • Cultural awareness
  • Program support
  • MS Office
  • Medical Recordkeeping
  • Verbal and Written Communication
  • Administrative Tasks

Certification

  • Brain Injury Specialist Training - 1 year
  • EKG certification Training - 3 year
  • Phlebotomy certification Training - 3 year
  • CPR certification Training - 3 year

Timeline

Medical Administrative Assistant

NJSW
12.2021 - Current

Brain Injury Specialist

CCI Counseling
06.2021 - 12.2021

Assistant Lead For Transportation

Kingsbrook Jewish Medical Hospital
12.2019 - 06.2021

Administrative Assistant Supervisor

Visionpro Networks For Cablevision
05.2018 - 12.2019

Direct Care Counselor

Independent Living Association
05.2017 - 04.2018

Team Captain

Planet Fitness
05.2016 - 06.2017

High School Diploma -

Science Skills Center High School For Science And Technology

Associates degree - Science

Medgar Evers College of The City University of New York

Bachelor of Biology - Biology

Medgar Evers College of The City University of New York

Master of Science - Biomedical Sciences in Human Biology

Liberty University

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Alissa Ashley Lobban