Alissen Orrego

• Assist with remote patient monitoring of blood pressure and weight.
• Maintained accurate patient records in electronic health record systems.
• Recorded patients' medical history, vital statistics and information in medical records.

• Maintained team productivity by organizing charts, insurance forms, and patient documentation.

• Trained new staff on front desk protocols and customer service best practices.
• Coordinated appointments and bookings, optimizing scheduling for maximum efficiency.
• Monitored inventory levels of office supplies, placing orders as necessary to maintain stock.
• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.

• Coordinated birthday events, ensuring seamless execution of activities and client satisfaction.
• Maintained a clean and welcoming environment for guests by overseeing setup, decoration, and cleanup activities.
• Delivered exceptional service by promptly addressing any guest concerns or special requests during the event.
• Successfully managed multiple events simultaneously, prioritizing tasks to ensure timely completion.
• Supervised children's activities, maintaining happiness, safety and well-being.

• Greeted guests upon arrival and escorted them to their tables.
• Maintained seating charts to optimize station rotations.
• Answered phone calls and provided information on menu items, specials, and operating hours.
• Maintained cleanliness of hostess stand, lobby area, and menus.

• Maximized customer satisfaction by quickly responding to any concern or request
• Overcame objections with effective product demonstrations and persuasive communication skills
• Determined customers' needs based on sales calls and face-to-face meetings
• Processed credit card payments and accurately handled cash
• Highlighted products with creative and engaging merchandise displays.