Alisshia Gindratt
Tyler,TX
Summary
Compassionate and highly organized healthcare and behavioral support professional with more than 15 years of experience supporting individuals with intellectual and developmental disabilities, behavioral challenges, and mental health needs. Skilled in behavior intervention, crisis prevention, staff mentoring, patient advocacy documentation, and person-centered care. Proven ability to lead teams, manage high-stress situations, and maintain compliance with healthcare and safety regulations. Experienced in direct care supervision, behavioral programming, CPR, UKERU, SUR, EHR documentations, and multidisciplinary collaboration. Dedicated to improving quality of life for individuals while maintaining a safe and supportive environment.
Overview
20
20
years of professional experience
Work History
Direct Support Professional III
Lufkin State Supported Living Center
Pollok, TX
11.2025 - Current
- Provide direct care and behavioral support services for individuals with intellectual and development disabilities.
- Assist medical personnel in attending to healthcare needs and monitoring individual progress.
- Prevent and manage aggressive behaviors using approved intervention techniques including Ukeru and SUR.
- Administer CPR and emergency inventions when necessary.
- Mentor and coach team members while promoting a safe and therapeutic environment.
- Complete detailed reports and maintain accurate documentation regarding behaviors, incidents, and care plans.
- Support treatment, therapy, and developmental programs to improve individual outcomes.
Dispatcher
Groome Transporation
Houston, TX
12.2024 - 06.2025
- Developed driver schedules and ensured operational readiness of equipment and vehicles
- Coordinated daily dispatch across three shifts.
- Monitored driver safety, routes, and performance using Motive and DriveCam systems.
- Maintained DOT compliance, mileage records, fuel tracking, and repair documentation.
- Delivered excellent customer service while managing fast-paced transportation logistics.
Transit Bus Driver
A. T Staffing/ City Of Tyler
Tyler, TX
01.2024 - 12.2024
- Coordinated dispatch communications and managed emergency and route updates.
- Conducted pre-trip and post-trip inspections while ensuring DOT compliance.
- Managed driver logs, ELD documentation, and routing systems, including SAMSARA and LYTX.
- Demonstrated strong multitasking and decision-making skills in high pressure environments.
Technical Support Specialist
Asurion
Houston, TX
03.2023 - 01.2024
- Delivered technical support and customer service for wireless device users.
- Resolved customer concerns regarding damaged or malfunctioning devices.
- Utilized Salesforce/CRM systems to document customer interactions and solutions.
- Educated customers on wireless products, services, and protection plans.
Retention Specialist I
Suddenlink
Tyler, TX
03.2019 - 01.2023
- Improved customer retention through problem resolution and account management.
- Maintained accurate customer records and processed payments in compliance with PCI standards.
- Conducted troubleshooting and provided technical support in a remote environment.
- Managed multiple priorities while maintaining exceptional customer service standards.
Medical Records Clerk
Colonial Nursing and Rehabilitation Center
Lindale, TX
09.2018 - 03.2019
- Processed patient admission and discharge records with accuracy and confidentiality of HIPAA regualtions.
- Verified insurance eligibility and maintained electronic medical records.
- Assisted patients with financial counseling and insurance documentation.
- Assisted in training new staff on medical record management systems and procedures.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Reviewed charts and flagged incomplete or inaccurate information.
Certified Nursing Assistant
Hospice Austin
Austin, TX
12.2017 - 09.2018
- Provided compassionate care to terminally ill patients, enhancing their quality of life during end-of-life transitions.
- Assisted with daily living activities, promoting patient independence and dignity in hospice settings.
- Coordinated medication administration, ensuring compliance with prescribed treatment plans for optimal patient outcomes.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions and continuity of care.
Certified Nursing Assistant
Colonial Tyler Care Center
Tyler, TX
11.2016 - 12.2017
- Provided direct care and behavioral support for patients with developmental disabilities.
- Assisted with mobility, medication support, hygiene, and vital sign monitoring.
- Maintained accurate electronica health records and communicated patient needs effectively.
- Developed individualized care plans in collaboration with interdisciplinary teams, addressing unique patient needs and preferences.
- Implemented process improvements that enhanced efficiency in daily operations, contributing to overall patient satisfaction and team morale.
Caregiver/ Rehabilitation Aide
Disability Services Of The Southwest
Longview, TX
01.2006 - 11.2016
- Assisted therapists with rehabilitation and therapeutic programs
- Delivered person-centered care and community support services for individuals with disabilities.
- Administered medications, monitored patients progress, and documented care activities.
- Coordinated appointments, transportation, and daily living support services.
- Maintained patience and professionalism while supporting individuals with behavioral challenges.
- Provided personal care and assistance to individuals with disabilities, ensuring comfort and safety.
Education
Associate of Applied Science - Business Management
Tyler Junior College
Tyler, TX08-2024
High School Diploma -
Robert E Lee High
Tyler, TX05-2010
Skills
- CPR & First Aid
- Uleru Training
- SUR Training
- EHR Documentation
- Time management
- Behavioral Intervention & Crisis Management
- DOT Compliance Knowledge
- Intellectual & Developmental
- Disabilities (IDD) Support
- Staff Training & Mentorship
- Incident Reporting & Documentation
- Individualized Care Planning
- Team Leadership & Collaboration
- Microsoft Office & Outlook
- Scheduling & Operations Coordination
Timeline
Direct Support Professional III
Lufkin State Supported Living Center
11.2025 - Current
Dispatcher
Groome Transporation
12.2024 - 06.2025
Transit Bus Driver
A. T Staffing/ City Of Tyler
01.2024 - 12.2024
Technical Support Specialist
Asurion
03.2023 - 01.2024
Retention Specialist I
Suddenlink
03.2019 - 01.2023
Medical Records Clerk
Colonial Nursing and Rehabilitation Center
09.2018 - 03.2019
Certified Nursing Assistant
Hospice Austin
12.2017 - 09.2018
Certified Nursing Assistant
Colonial Tyler Care Center
11.2016 - 12.2017
Caregiver/ Rehabilitation Aide
Disability Services Of The Southwest
01.2006 - 11.2016
Associate of Applied Science - Business Management
Tyler Junior College
High School Diploma -
Robert E Lee High