Sandra Herrera
Sweetwater
Summary
Compassionate caregiver specializing in client support and crisis management. Demonstrated expertise in developing person-centered care plans, enhancing client independence, and maintaining health and safety standards.
Dedicated professional with extensive experience in compassionate caregiving and client support. Proven track record in crisis management and time management, ensuring quality care delivery and fostering independence in clients.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
32
32
years of professional experience
Work History
Direct Support Professional III
Abilene State Supported Living Center
04.2023 - Current
- Provided individualized support to residents, enhancing daily living skills and overall well-being.
- Developed and implemented person-centered care plans tailored to individual needs and preferences.
- Collaborated with multidisciplinary teams to ensure consistent delivery of quality care and services.
- Assisted residents with personal hygiene, mobility, and social activities to promote independence.
- Trained new staff on best practices in resident support and safety procedures for optimal care delivery.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Care Assistant
Girling Home Health
10.2022 - 05.2023
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Assisted clients with daily living activities, ensuring comfort and safety.
Texas Works Advisor II
Health and Human Services Commission
07.2015 - 06.2021
- Developed and implemented strategic initiatives to enhance service delivery efficiency.
- Conducted comprehensive assessments to identify client needs and improve program accessibility.
- Facilitated training sessions for staff on best practices in case management procedures.
- Analyzed program data to inform policy recommendations and drive continuous improvement efforts.
- Mentored junior advisors, fostering professional development and enhancing team performance standards.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Developed strong relationships with clients through regular communication and excellent customer service.
Texas Works Advisor II
Health and Human Services Commission
08.2000 - 05.2016
- Developed and implemented strategic initiatives to enhance service delivery efficiency.
- Conducted comprehensive assessments to identify client needs and improve program accessibility.
- Facilitated training sessions for staff on best practices in case management procedures.
- Analyzed program data to inform policy recommendations and drive continuous improvement efforts.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Enhanced advisor skills and knowledge through continuous professional development program, elevating service quality.
- Developed strong relationships with clients through regular communication and excellent customer service.
Eligibility Clerk Specialist III
Health and Human Services Commission
04.2014 - 07.2015
- Processed eligibility applications for various assistance programs, ensuring compliance with state regulations.
- Reviewed documentation for accuracy and completeness, facilitating timely approvals for applicants.
- Coordinated communication between clients and caseworkers to resolve eligibility inquiries efficiently.
- Trained new staff on eligibility determination processes and system navigation best practices.
- Developed streamlined procedures to enhance processing speed and reduce errors in applications.
- Conducted regular audits of case files to maintain data integrity and adherence to program guidelines.
- Led initiatives to improve client experience through feedback collection and process adjustments.
- Reduced application processing times with thorough document verification and efficient information gathering.
- Provided exceptional customer service, responding to inquiries promptly and guiding clients through the application process efficiently.
- Maintained high levels of accuracy in data entry, ensuring all client records were up-to-date and errorfree.
- Participated in regular training sessions to stay current on changing regulations, policies, and procedures related to eligibility determination.
- Led training sessions for new Eligibility Clerks, sharing best practices for processing applications accurately and efficiently.
- Managed a large caseload effectively, prioritizing tasks based on deadlines and complexity of applications.
- Enhanced communication between departments for better data sharing and faster eligibility determination.
- Established positive relationships with community organizations that referred clients seeking assistance with determining their eligibility.
- Boosted customer satisfaction rates, addressing client concerns promptly and providing accurate information about their eligibility status.
- Liaised with social workers, healthcare providers, and other professionals to gather relevant information needed for accurate eligibility determinations.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Provided training and mentorship to junior staff, promoting best practices in client engagement.
- Followed all company policies and procedures to deliver quality work.
Human Services Technician IV
Texas Department of Protective and Regulatory Services
11.2006 - 03.2014
- Developed and maintained accurate case records in compliance with regulatory standards.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Described procedures, requirements, and benefits to clients and interested parties.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Enhanced client satisfaction by providing efficient and empathetic support in addressing their needs.
- Coordinated community resources and referrals, connecting clients to essential services and support systems.
- Managed caseloads effectively by prioritizing tasks based on urgency and complexity, ensuring timely delivery of services to all clients.
- Supported clients in navigating social service systems, advocating on their behalf when necessary.
- Maintained confidentiality of client information according to legal and ethical standards, ensuring trust between clients, families, and staff members.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
Administrative Assistant II
Texas Department of Protective and Regulatory Services
05.2000 - 10.2006
- Managed scheduling and appointments for department staff to optimize workflow efficiency.
- Coordinated and maintained filing systems, ensuring easy access to essential documents.
- Assisted in preparation of reports and presentations, enhancing departmental communication.
- Streamlined office processes by implementing new administrative procedures, increasing productivity.
- Oversaw inventory management of office supplies, ensuring adequate stock levels for operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Long Term Care Services Clerk
Health and Human Services Commission
09.1997 - 08.2000
- Processed client applications efficiently, ensuring adherence to regulatory guidelines.
- Maintained accurate records in case management system, enhancing data integrity and accessibility.
- Coordinated communication between departments to streamline workflow and improve service delivery.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Bilingual Clerk
Health and Human Services Commission
06.1994 - 08.1997
- Processed client applications and documents efficiently in bilingual capacity.
- Provided accurate information to clients regarding services and eligibility requirements.
- Assisted in coordinating outreach programs to enhance community engagement.
- Conducted data entry and maintained records in compliance with regulatory standards.
- Supported team members by sharing knowledge on language assistance protocols.
- Streamlined communication between English-speaking staff and non-English speaking clients.
- Implemented improvements in filing systems for better document retrieval efficiency.
- Handled sensitive information with discretion while maintaining strict confidentiality protocols.
- Improved document accuracy by meticulously proofreading and editing translations.
- Expedited workflow processes by efficiently managing multiple tasks simultaneously without compromising quality.
- Reduced errors in translated materials through rigorous attention to detail, resulting in improved client satisfaction ratings.
- Streamlined document processing for increased efficiency and reduced turnaround time.
- Assisted clients with inquiries, addressing concerns promptly and professionally.
- Maintained a well-organized filing system for easy access to important documents and records.
- Managed office tasks such as filing, data entry, and scheduling appointments, contributing to an organized work environment.
- Enhanced customer satisfaction by providing bilingual support in both English and Spanish.
- Facilitated communication between clients and staff, bridging language barriers to ensure clear understanding.
Education
No Degree - Medical Transcriptionist
Texas State Technical College
Abilene, TX12.2004
High School Diploma -
Roscoe Independent School District
Roscoe, TX05.1985
Skills
- Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
- Client documentation
- Health and safety requirements
- Direct patient care
- Disability awareness
- Crisis management
- Patient management
- Safety monitoring
- Care plan management
- Problem-solving
- Multitasking and organization
- Daily living support
- Empathy and patience
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Case documentation
- Positive reinforcement
- Life skills training
- Client safety and first aid
- Charting and documentation
- Personal care assistance
- Wellness and nutrition knowledge
- State regulations
- Compassionate client care
- First aid and CPR
Accomplishments
- Achie
Languages
Spanish
Native or Bilingual
Timeline
Direct Support Professional III
Abilene State Supported Living Center
04.2023 - Current
Personal Care Assistant
Girling Home Health
10.2022 - 05.2023
Texas Works Advisor II
Health and Human Services Commission
07.2015 - 06.2021
Eligibility Clerk Specialist III
Health and Human Services Commission
04.2014 - 07.2015
Human Services Technician IV
Texas Department of Protective and Regulatory Services
11.2006 - 03.2014
Texas Works Advisor II
Health and Human Services Commission
08.2000 - 05.2016
Administrative Assistant II
Texas Department of Protective and Regulatory Services
05.2000 - 10.2006
Long Term Care Services Clerk
Health and Human Services Commission
09.1997 - 08.2000
Bilingual Clerk
Health and Human Services Commission
06.1994 - 08.1997
No Degree - Medical Transcriptionist
Texas State Technical College
High School Diploma -
Roscoe Independent School District