Stephanie Scott
Waco,TX
Summary
Dedicated and diligent worker with a passion for continuous learning. Thrives in challenging environments to expand skill sets. Known for friendly demeanor and ability to build strong relationships, takes pride in brightening days with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional III
Texas HHSC
03.2023 - Current
- Supported individuals in maintaining a clean and organized living environment
- Administered medications according to prescribed schedules and documented any changes or reactions
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing
- Implemented personalized care plans for each individual, ensuring their specific needs and goals were met
- Provided direct support and assistance to individuals with disabilities in their daily activities
- Transported individuals to medical appointments, social outings, and community events
- Promoted independence by teaching life skills such as cooking, cleaning, budgeting, and using public transportation
- Engaged individuals in recreational activities to enhance socialization and promote physical fitness
- Monitored behavior patterns of individuals to identify any signs of distress or changes in mental health status
- Collaborated with healthcare professionals to develop comprehensive care plans for each individual's unique needs
- Documented all interactions, observations, incidents, and progress notes accurately
- Attended training sessions regularly to stay updated on best practices in the field of disability support services
- Advocated for the rights and well-being of individuals with disabilities within the community
- Maintained confidentiality of sensitive information regarding the individuals' personal lives
- Responded promptly to emergencies or crisis situations following established protocols
- Demonstrated empathy, patience, and understanding when working with individuals experiencing emotional challenges
- Ensured a safe environment by implementing appropriate safety measures at all times
Special Education Teacher Assistant
Waco ISD
09.2021 - Current
- I have my teachers certification. I work in the special education department as a para professional.
Youth Development Coach
Texas Juvenile Justice Department
05.2021 - Current
- One on one counseling with youth age 10-19. Reintegrating youth for todays society on a daily. Supervising youth to ensure safety and maintaining good hygiene while on duty.
Group Home Worker
Adore Living Center
04.2021 - 07.2022
- Working with trouble female teens age ranges from 10-17. The youth I was supervising were under Child Protective Services.
Correctional Officer
Texas Department of Criminal Justice
05.2017 - 07.2022
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Enforced company policies regarding trespassing, loitering, theft prevention, etc
- Coordinated with external vendors for maintenance of security equipment such as CCTV cameras
- Conducted routine patrols both indoors and outdoors at scheduled intervals throughout shifts
- Maintained a professional and courteous demeanor while interacting with employees, visitors, and contractors
Package Handler
FedEx Ground
10.2021 - 04.2022
- Printing shipping labels for packages at a very fast pace.
Security Guard
Texas Department of Criminal Justice
01.2017 - 07.2021
- Providing public safety and reintegrating offenders back into society while treating offenders and co workers with respect. Being a team player to make our job easier and better while working together.
Direct Support Professional
Mexia State Supported Living Center
01.2015 - 01.2017
- Hands on with mental retardation and special needs young.
- Communication skill and be able to cope with different personalities.
Cashier and Customer Service
Walmart
01.2013 - 01.2015
Customer Service Representative
NexxLinx
06.2009 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
High school or equivalent - Diploma
Marlin High School
Waco, TX05.2009
Skills
- Caregiving
- Social Work
- Customer Service
- Law Enforcement
- Curriculum Development
- Autism Experience
- Childcare
- Home care
- Patient care
- Classroom Management
- Receptionist
- Toddler Care
- Teaching
- Typing
- Developmental Disabilities Experience
- Security
- Tutoring
- Special Needs
- Behavior Management
- Special Education
- Sales
Certification
- CPR Certification
- First Aid Certification
Timeline
Direct Support Professional III
Texas HHSC
03.2023 - Current
Package Handler
FedEx Ground
10.2021 - 04.2022
Special Education Teacher Assistant
Waco ISD
09.2021 - Current
Youth Development Coach
Texas Juvenile Justice Department
05.2021 - Current
Group Home Worker
Adore Living Center
04.2021 - 07.2022
Correctional Officer
Texas Department of Criminal Justice
05.2017 - 07.2022
Security Guard
Texas Department of Criminal Justice
01.2017 - 07.2021
Direct Support Professional
Mexia State Supported Living Center
01.2015 - 01.2017
Cashier and Customer Service
Walmart
01.2013 - 01.2015
Customer Service Representative
NexxLinx
06.2009 - 08.2011
High school or equivalent - Diploma
Marlin High School
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