ALISSON F. CANTU-TORRES
Pearsall,TX
Summary
Analytical BBA graduate in Computer Information Systems specializing in business intelligence, data visualization, and reporting. Proficient in transforming raw datasets into intuitive, interactive dashboards using Tableau and Power BI. Eager to bridge the gap between technical data and business strategy through clear visual storytelling.
Overview
8
8
years of professional experience
Work History
Provider
Pride PHC Services
San Antonio, Texas
07.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Content Assistant
Alamo Colleges
01.2022 - 12.2023
- Analyzed engagement metrics to enhance content performance.
- Managed and organized digital content, ensuring data accuracy and consistency.
- Developed and maintained structured data systems for effective content tracking.
Technical Support Agent
PeopleShareWorks
01.2022 - 12.2022
- Resolved technical and account-related issues, ensuring accurate data records for enhanced customer support.
- Documented user issues and trends to improve issue tracking and reporting, facilitating better resource allocation.
- Analyzed recurring problems to streamline resolution processes, contributing to quicker response times.
Patient Care Assistant
Cottages at DannyKaye
San Antonio, Texas
01.2019 - 12.2021
- Maintained accurate patient records, ensuring compliance with privacy regulations.
- Organized and managed patient data to support seamless care coordination.
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Provided emotional support and companionship to residents in need.
Education
Bachelor of Business Administration - Computer Information Systems
Texas A&M; University-San Antonio
San Antonio01-2026
Skills
- Creative Writing
- Social Media Management
- Data Analysis
- Data Cleaning
- Data Interpretation
- Reporting
- Excel
- Pivot Tables
- VLOOKUP
- Visualization
- Power BI
- Dashboard Creation
- Problem-solving
- Adaptability
- Communication
- Effective communication
- Other
Projects
- Sales Performance Dashboard, Power BI, Excel, SQL, Analyzed sales data to identify trends in revenue and customer behavior. Built interactive dashboards to track KPIs and performance metrics. Used SQL queries to extract and filter relevant data.
- Customer Data Analysis, SQL, Excel, Queried datasets to identify high-value customers and purchasing trends. Cleaned and structured data using Excel tools. Generated insights to support business decisions.
Timeline
Provider
Pride PHC Services
07.2025 - Current
Content Assistant
Alamo Colleges
01.2022 - 12.2023
Technical Support Agent
PeopleShareWorks
01.2022 - 12.2022
Patient Care Assistant
Cottages at DannyKaye
01.2019 - 12.2021
Bachelor of Business Administration - Computer Information Systems
Texas A&M; University-San Antonio