Alisson Ramirez Mendoza
Houston,USA
Summary
Customer-focused professional with experience in leasing consulting, event coordination, and customer service. Skilled in communication, conflict resolution, sales support, and problem-solving, with a strong ability to build positive client relationships. Experienced in coordinating property tours, managing inquiries, supporting occupancy goals, and organizing successful events while handling logistics and client needs. Adaptable, reliable, and team-oriented, with a proactive approach to delivering excellent service and achieving organizational goals.
Overview
12
12
years of professional experience
Work History
Leasing Consultant
Greystar
1414 Texas St Houston Tx 77002
10.2024 - 05.2026
- Facilitated property tours and showcased amenities to prospective residents.
- Managed leasing documentation and ensured compliance with company policies.
- Developed strong relationships with residents to enhance community engagement.
- Streamlined lease application processes, improving efficiency and reducing turnaround time.
- Analyzed market trends to optimize pricing strategies and attract potential tenants.
- Led community events to promote resident interaction and satisfaction within properties.
- Collaborated with maintenance teams to address resident concerns promptly and effectively.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Generated leads for sales and rental properties through cold calls and referrals.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Communicated effectively with owners, residents, and on-site associates.
Event Management Coordinator
Los Alcatraces Reception Hall
Houston, TX
06.2021 - 10.2023
- Managed over 50+ events annually, ensuring seamless coordination and execution of weddings, corporate gatherings, and social events.
- Created and managed event budgets up to $XX, optimizing vendor negotiations to achieve 10% cost savings per event.
- Collaborated with vendors, including florists, photographers, and caterers, to deliver tailored event experiences.
- Spearheaded event promotions through social media, increasing attendance by 20% across all events.
- Trained and supervised a team of 10+ staff members, ensuring high standards of service during events.
Owner
Alisson Personnel Services LLC
Houston, TX
03.2017 - 02.2020
- Directed all aspects of business operations for a personnel services company, including hiring, training, and overseeing staff of 15 employees.
- Successfully increased revenue by 15% through marketing campaigns and optimizing business strategies.
- Improved customer satisfaction by streamlining communication processes and enhancing service delivery.
- Led team in ensuring compliance with safety protocols, reducing on-site incidents by 25%.
Customer Care Representative
Walgreens
Houston, TX
11.2014 - 03.2017
- Managed product returns and exchanges, ensuring customer satisfaction and adherence to company policies.
- Resolved customer inquiries efficiently using Walgreens' proprietary CRM system.
- Trained new staff on customer service protocols, enhancing team performance and service quality.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Business
Lone Star College
Spring, TX12-2024
High School Diploma -
Klein Forest High School
Houston, TX06.2017
Skills
- Event Planning & Coordination
- Budgeting & Cost Management
- Vendor Relations & Negotiation
- Staff Training & Leadership
- Multitasking & Time Management
- Social Media Promotion & Event Marketing
- Client Relationship Management
- Business Administration
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Leasing Consultant
Greystar
10.2024 - 05.2026
Event Management Coordinator
Los Alcatraces Reception Hall
06.2021 - 10.2023
Owner
Alisson Personnel Services LLC
03.2017 - 02.2020
Customer Care Representative
Walgreens
11.2014 - 03.2017
Associate of Arts - Business
Lone Star College
High School Diploma -
Klein Forest High School