Alisson Rosero
Charlotte,NC
Summary
Proven team leader and efficient multitasker, I excel in fast-paced environments, as demonstrated during my tenure at McDonald's. Skilled in hospitality service and maintaining cleanliness, I significantly enhanced customer satisfaction and team productivity. My ability to innovate and collaborate has consistently improved operational efficiency and workplace morale.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's
Charlotte, NC
02.2024 - 02.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Improved team morale, leading to increased productivity and reduced turnover.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Supported training of new crew members, leading to more efficient onboarding process.
Basser
IHOP
Charlotte, NC
08.2024 - 10.2024
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Improved waste management practices by effectively sorting and disposing of trash and recycling materials.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
- Assisted customers with carry-out service.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Dishwasher
IHOP
Charlotte, NC
08.2024 - 10.2024
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Streamlined dishwashing processes by prioritizing incoming dirty dishes based on usage needs of the kitchen staff.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or Type items used often by kitchen staff.
Casher
CompareFood
Charlotte, NC
11.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card, and check transactions to complete customer purchases.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Diploma With A Focus On Social Sciences And Comput - Health Information Technology
Educational Unit "Rumiñahui"
Ecuador, Ambato. 07.2021
Skills
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cleaning
- Cleaning and sanitizing
- Integrity and honesty
- Leadership qualities
- Heavy lifting
- Learning agility
- Resilience and persistence
- Hospitality service expertise
- Visual communication
- Creativity and innovation
- Menu memorization
- Housekeeping
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Basser
IHOP
08.2024 - 10.2024
Dishwasher
IHOP
08.2024 - 10.2024
Crew Member
McDonald's
02.2024 - 02.2025
Casher
CompareFood
11.2023 - 02.2024
Diploma With A Focus On Social Sciences And Comput - Health Information Technology
Educational Unit "Rumiñahui"