Mateo Velazquez-Anguiano
Rocklin,CA
Summary
Diligent CMA with solid background in compassionate support to individuals. Adept at managing daily activities and ensuring clients well being through personalized care plans. Demonstrated proficiency in communication and problem solving skills.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Crew Member
Chipotle Grill
Roseville, California
03.2024 - Current
- Guided customers in menu selections, ensuring a positive dining experience.
- Managed cashier duties by taking orders, processing payments, and ensuring accurate change delivery.
- Trained new crew members on operational procedures and customer service techniques to enhance team effectiveness.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Organized and restocked supplies to support operations and team productivity.
Retail Associate/Bike Tech
Dicks Sporting Goods
Reno/Roseville
08.2021 - 12.2023
- Guided customers through product inquiries, selections, and purchases, improving overall shopping experience.
- Identified mechanical problems by assessing customer complaints and conducting thorough bike inspections.
- Assembled bicycles following manufacturer specifications and safety standards.
- Oversaw cash register operations, ensuring accurate and efficient transaction processes.
Bike Technician
Reno Bike Project
Reno
01.2021 - 01.2022
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Built custom bicycles tailored to specific client preferences or physical requirements, delivering unique products that exceeded expectations.
- Trained new technicians on repair techniques, tool usage, and workshop procedures, enhancing team capability and service quality.
- Managed inventory of bike parts and accessories, ensuring stock levels met customer demands and supported timely repairs.
- Educated customers on bike care and maintenance, reducing returns and fostering higher customer satisfaction.
Education
Bishop Manogue Catholic High School
Reno, NVSkills
- Time management
- Medical records management
- Teamwork collaboration
- Positive attitude
- Multitasking and collaboration
- First aid and safety
- Client support
- Problem solving
- Phone etiquette
Certification
- Certified Clinical Medical Assistant
- Basic Life Support
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Chipotle Grill
03.2024 - Current
Retail Associate/Bike Tech
Dicks Sporting Goods
08.2021 - 12.2023
Bike Technician
Reno Bike Project
01.2021 - 01.2022
Bishop Manogue Catholic High School