Kaitlynn Kyker
Dixon,IL
Summary
Light-hearted and friendly professional skilled in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and promote satisfied customers.
Overview
5
5
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Crew Member
McDonald's
11.2023 - 3 2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Paraprofessional
Bi County Special Education Cooperative
08.2023 - 09.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Housekeeper
Country Inn & Suites
05.2023 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Restocked room supplies such as facial tissues for personal touch with every job.
Manager
McDonald's
04.2018 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma -
Dixon High School
Dixon, IL 05.2001 - 05.2020
Skills
Customer Service
Food Handling
Customer Engagement
Time Management
Teamwork and Collaboration
Food Preparation
Inventory Restocking
Safe Food Handling
Cleaning
Problem-Solving
Cooking
Drive-Thru Operations
Beverage Preparation
Hospitality service expertise
Cash Handling
Menu Memorization
Verbal and written communication
Order Management
Interactive communication skills
Health Code Compliance
Safety
Flexible Schedule
Taking Orders
Heavy Lifting
Safety awareness
Store Opening and Closing
Leadership Qualities
Initiative and Self-Motivation
Quality Control Checks
Inventory Counts
State regulations knowledge
Crew Leadership
Positive Company Representation
Ordering Procedures
Sales expertise
Adhering to food and safety standards for food preparation
Cleaning Experience
Management Experience
Cleaning techniques
Housekeeping
Laundry Management
Teamwork
Cleaning and organizing abilities
Vacuuming and sweeping
Cleaning bathrooms
Health and safety compliance
Bed making proficiency
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Management
Policy Implementation
Problem-solving abilities
Expectation setting
Decision-Making
Team Collaboration
Time management abilities
Customer Relationship Management
Scheduling and Coordinating
Employee Coaching and Mentoring
Positive Attitude
Multitasking Abilities
Special Education
Experience with Children
Educational assistance
Disability Awareness
Special Education Support
Instructional support
Documentation
Classroom support
Helping Students with Special Needs
Effective Communication
Calm and Patient Demeanor
Teacher Support and Collaboration
Computer Skills
Emotional Support
Teacher Support
Schedule Management
Behavior Management
Relationship Building
Student Supervision
Data Collection
Multicultural Awareness
Individual Student Assistance
Certification
Food Handler Certification
Timeline
Crew Member
McDonald's
11.2023 - 3 2024
Paraprofessional
Bi County Special Education Cooperative
08.2023 - 09.2023
Housekeeper
Country Inn & Suites
05.2023 - 08.2023
Manager
McDonald's
04.2018 - 04.2023
High School Diploma -
Dixon High School
05.2001 - 05.2020
Food Handler Certification
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